Administrative Services Supervisor jobs in Virginia Beach, VA

Avis Budget Car Rental, LLC is searching for a supervisor for the Loss Prevention Department. This position will lead one of the following teams (Overdue & Repossessions; Vehicle Recovery& Compliance, and Impounds) evolving around the management, recovery, reporting and coordination of our Corporate Rental Assets. This individual must be capable of managing a multitude of tasks which are time sensitive and have the ability to delegate responsibility and follow through to ensure tasks are completed appropriately. This position will require the ongoing training, mentoring, and evaluating a variety of associates as the areas of responsibilities are vast and constantly changing in accordance with various city and state municipalities, as well as corporate objectives.

What you will do:

• Supervise your assigned Loss Prevention team in the reconciliation of overdue rental vehicles (Car & Truck), impounds, vehicle recovery and compliance.
• Supervise division Impound process to lead team on the timely retrieval of our vehicles from various Impound locations across the division and in the continental United States.
• Ensures appropriate expenses are paid to Impound lots and recovered on the customers contracts prior to closing rental contracts.
• Manages all escalated issues related to Overdues & Impounds with Field Management, Security, ERS and Impound Vendor.
• Handle customer service issues, as well as operational inquiries.
• Manage Budget Truck overdue rentals and the recovery of Trucks assets thru customer contact and repossession.
• Facilitates communication between customers, Budget Truck rental locations, security managers, law enforcement etc. to ensure timely retrieval of trucks.
• Review recovery folders for Budget Trucks recovered from impound or stolen status.
• Manages risk associated with internal customers to ensure loss prevention agents are managing the process appropriately.
• Oversee the reporting of missing and alarmed vehicles for Field Management and Security personnel to aid in the management of fleet control. Trends data to identify and escalate potential fraud issues.
• Review of recovery records to sign off for agents to process recovery in Wizard.
• Oversee the Compliance team ensuring subpoena and restitution requests are processed by deadline provided by the Courts.
• Ensure the timely response to Do Not Rent inquiries from customers, Security Managers, and rental locations.
• Complete and review yearly Associates performance appraisals.
• Weekly and monthly reporting of Service Language Agreements, as well as other performance metrics.
• Troubleshoot various exception processing.
• Mitigate issues between companies, as well as providing process improvements.
• Provide informative updates to Senior Leadership via conference calls, in person meetings and presentations.

What we are looking for:

• College Degree (Business, Criminal Justice, or Communications) or equivalent work experience.
• 3 years car rental security loss prevention experience is preferred but not required.
• 5 years business experience.
• 3 years supervisory experience.

What you should bring:

• Ability to manage multiple tasks during constantly fluctuating volumes.
• Strong leadership and delegation skills and ability to lead a team in various processes for successful recovery of ABG assets.
• Experience in Avis field operating environment, outsourcing or startup of a new department beneficial.
• Solid PC skills including knowledge of MS Office (Word, Excel, Access, Teams), Visual Basic, Wizard, and Brio Query

Perks you will get:

• Access to Medical, Dental, Vision, Life and Disability insurance
• Eligible to elect other voluntary benefits including Group Legal, Identity Theft, Accident Insurance, FSA, additional life insurance coverages
• 401(k) Retirement Plan with company matched contributions
• Full training to learn the business and enhance professional skills
• Employee discounts, including discounted prices on the purchase of Avis/Budget cars
• Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service and more
• Community involvement opportunities

Who are we?

Glad you asked! Avis Budget Group is a leading provider of mobility options, with brands including Avis, Budget & Budget Truck and Zipcar. With more than 70 years of experience and 11,000 locations in 180 countries, we are shaping the future of our industry and want you to join us in our mission. Apply today to get connected to an exciting career, a supportive family of employees and a world of opportunities.

The fine print:

Avis Budget Group is an equal opportunity employer – M/F/Veterans/Disabled.

This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. This position may be with any affiliate of Avis Budget Group.

Avis Budget Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Job Type: Full-time

Pay: From $68,200.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Ability to Relocate:

• Virginia Beach, VA 23462: Relocate before starting work (Required)

Work Location: In person