Admitting Supervisor supervises the day-to-day patient admissions and access operations and staff responsible for required registration, and patient intake processes. Follows standardized processes for admission procedures to ensure accurate data collection, a positive patient experience, and effective coordination between clinical and administrative teams. Being an Admitting Supervisor monitors operational metrics to improve processes, increase efficiency, or correct problems. Prepares staff work schedules to ensure coverage and coordinate training and staff resources. Additionally, Admitting Supervisor follows all established policies and standards to preserve patient confidentiality, ensure data security and comply with all applicable regulations. May require a bachelor's degree. Typically reports to a manager. The Admitting Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Admitting Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2025 Salary.com)
Expected pay for this position is $18.43 - $21.69/hour. Actual pay will be determined by experience, skills and internal equity.
POSITION SUMMARY:
The Patient Access Associate ensures each registered patient has a complete and accurate OSF medical record, which includes patient demographics, insurance coverage, responsible guarantor and registration precision in a manner which they understand what services they are receiving, their financial responsibilities for the services provided, and expectations of them while at the facility. Excellent patient service skills are expected to create an exceptional first impression of OSF’s services to the patients, families, and other external patients over the phone or in person. A high degree of deductive reasoning and logic skills are necessary in order to solve issues that can arise in a complex, multi-payer situation.
REQUIRED QUALIFICATIONS:
Education: High school diploma or GED
Experience: One year in an office clerical setting or customer service environment.
Other skills/knowledge: Working knowledge of standard Microsoft Office applications and website navigation. Problem solving, conflict management, time management, good oral and written communication skills. Required to complete all role specific revenue cycle training and certification within 12 months.
PREFERRED QUALIFICATIONS:
Experience: Three years in an office clerical setting or customer service environment. Direct experience in a revenue cycle or medical setting.
Other skills/knowledge: Advanced knowledge of CPT4, ICD9/10, HCPCS, and modifiers. Knowledge of medical terminology.
OSF HealthCare is an Equal Opportunity Employee
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