Annual Gift Director - Higher Ed. jobs in Huntington, WV

Tour Guide Job Summary

We are seeking a friendly and professional Tour Guide to provide our guests with an exceptional experience while visiting our facility. In this role, you will be responsible for engaging visitors for the duration of the tour, sharing interesting facts about the history of our organization and answering any questions they may have. You will also provide helpful tips on other attractions or restaurants in the area that are popular among tourists to help ensure our guests enjoy their stay. While not on a tour, you will be assisting in the Visitors Center Gift Shop.

Tour Guide Duties and Responsibilities

Greet all guests promptly at scheduled tour times

Outline the tour and timeline before beginning

Determine if any guests have physical restrictions that should be considered

Clearly and articulately provide information to guests in an engaging manner

Answer any questions that the guests have

Demonstrate extensive knowledge of our facility and related topics

Remain calm, friendly, and enthusiastic at all times

Escort guests through the tour, taking breaks as needed

Assist Visitors Center staff with sales, stocking, and packing as needed

Tour Guide Requirements and Qualifications

High school diploma or equivalent

Significant work experience in customer service preferred

Experience with public speaking is a plus

Able to memorize and recite facts clearly and accurately

Fluent in English

Exceptional communication skills

Basic computer skills, including email and word processing

Comfort with working in high heat

Comfort with walking and remaining on your feet throughout your shift

Tour Guide Hours and Schedule

Monday - Friday: 9am - 3:00pm

Tours start at 9:30, 11:30, and 1:00. 

Season begins in March and ends at the end of September. 

Compensation 

$10.00 - $12.00/hr depending on experience

80% Employer Paid Healthcare Coverage optional after 90 day probationary period.