Annuities Retention Specialist jobs in Mandan, ND

IT Specialist

Here at McKenzie Health our patients and their families are our number one priority. We take pride in providing an elevated level of care to the community and surrounding areas. This position needs someone with a pleasing personality and customer service attitude. If you are someone who loves interacting with people, putting them at ease and helping others, this position may be for you.

What we have to offer:

• Lifestyle: Opportunity to live in a caring and welcoming community.
• Activities: Only hours away from Mount Rushmore and Canadian border.
• Educational Opportunities: We offer tuition assistance and reimbursement. We encourage our employees to grow and will help you to flourish within our hospital.
• Culture: McKenzie Health is growing by the day. We offer many different specialties, OB, Peds, Assisted Living and Long-Term Care and value the AIDET program.

What you will do:

• In this full-time position, the IT Specialist will join our small IT team and work supporting 200 employees. All IT employees address Helpdesk tickets; this position is responsible for reviewing each ticket submitted and working those tickets within their skillset. Support will involve a variety of capacities including user account management, data access, trouble-shooting computer issues, laptops and tablets deployment, software application installations, as well as other assignments. McKenzie Health takes pride in fostering a culture where employees are appreciated for their capabilities and contributions. Compensation is competitive and dependent upon experience.

Responsibilities:

• Monitor, prioritize, resolve, and document incoming Helpdesk tickets within our ticketing system.
• Resolve issues with hardware, software, connectivity, mobile devices, remote desktop configurations, and other computer-related issues using critical thinking skills, existing documentation, and fellow IT staff.
• Log detailed activities within the ticketing system; maintain open/close status of tickets; identify when additional documentation is needed.
• Work with the IT team and third-party vendors to resolve more complex hardware issues.
• Assist IT & Support Services Manager with IT onboarding process of new employees.
• Assist with computer lifecycle management: work with IT team to maintain accurate computer and device inventory, configure and deploy laptops to new hires, replace laptops for current employees, and prepare laptops for retirement.
• Create and update an assortment of documentation as needed, including reference documents for trouble-shooting fixes, new IT procedures, and end-user 'how-to' documentation.
• Participate in IT on call rotation.
• Adhere to McKenzie Health’s IT standards.
• Assist IT colleagues with projects and tasks, as required.

What you will need:

• Previous experience configuring and trouble-shooting Windows 10/11 computers and installing software.
• Demonstrate initiative and motivation to work independently as well as in a team environment.
• Exhibit common troubleshooting skills before escalation, diligence, and prioritizing tasks.
• Demonstrated customer service skills with a friendly disposition toward helping others.
• Proficient writing skills for technical documentation.
• Previous experience in a service desk environment, using ticketing systems, and working in Active Directory is preferred.
• Previous experience using unified communication systems, VPNs, and networking basics a plus.
• Proficiency with supporting remote employees over video calls using remote management tools a plus.
• Ability to prepare office workspaces with technology equipment for employees' use, including setting up monitor arms, cabling underneath desks, lifting and setting up sit/stand desks.
• Certifications including A , MCP or MCSE are a plus.
• Associate degree in IT-related field is a plus.