Applications Support Technician jobs in Atlanta, GA
Applications Support Technician provides technical support to the team responsible for a subset of business systems applications. Provides assistance in one or all areas of applications programming that includes testing, design and analysis. Being an Applications Support Technician assists in the formulation of procedures and best practices for users of applications. Typically requires an associate degree or its equivalent. Additionally, Applications Support Technician typically reports to a supervisor or manager. The Applications Support Technician possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Recently Added Applications Support Technician jobs
IT Support Technician Level 2
- BEYOND IT SUPPORT LLC
-
Lilburn, GA
FULL_TIME
-
Basic Functions:
- IT Support relating to technical issues involving Microsoft’s core business applications and operating systems.
- Onsite and Remote user support, this position involves some local travel to client locations.
- Technical support at the server level: Active Directory, DNS, DHCP, and IIS.
- Technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
- Remote access solution implementation and support: VPN, Terminal Services, and Citrix.
- Set-up new computer equipment based on a standard configuration
- Support of disaster recovery solutions.
- Monitor the remote monitoring and management system alerts and notifications to provide proactive system maintenance - respond accordingly through service tickets.
- System documentation maintenance and review in ConnectWise & IT Glue.
- Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, and agreed outages.
Additional Duties and Responsibilities:
- Improve customer service, perception, and satisfaction.
- Fast turnaround of Customer Requests.
- Ability to multi-task
- Ability to work in a team and communicate effectively.
- Work to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently.
- Escalate service requests that require engineer level support, following ticket to resolution.
- Responsible for entering all time and expenses in ConnectWise as they occur.
- Enter all work as service tickets in ConnectWise.
- Understand processes in ConnectWise by completing assigned training materials on the ConnectWise University.
Knowledge,Skills, and/or Abilities Required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations maybe made to enable individuals with disabilities to perform the essential functions.
- Advanced understanding of operating systems, business applications, printing systems, and network systems.
- Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.
- Diagnosis skills of technical issues.
- Ability to multi-task and adapt to changes quickly.
- Technical awareness: ability to match resources to technical issues appropriately.
- Service awareness of all organization’s key services for which support is being provided.
- Understanding of support tools, techniques, and how technology is used to provide services.
- Typing skills to ensure quick and accurate entry of service request details.
- Self-motivated with the ability to work in a fast-moving environment.
- Clear working knowledge of ConnectWise, LabTech, Webroot, and Datto are a plus
- Travel to client’s locations as needed (Must have reliable transportation)
- 21 Days Ago
Associate Applications Support Specialist, Business Applications
- Carvana
-
Atlanta, GA
FULL_TIME
- Associate Applications Support Specialist, Business Applications About Carvana If you like disrupting the norm and are looking for a company revolutionizing an industry then you will LOVE what Carvana...
- 2 Months Ago
Travel Radiology Technician
- Healthcare Support
-
Atlanta, GA
FULL_TIME
- Travel Radiology Technician HealthCare Support is actively seeking a Travel Radiology Technician to fill an opening in Atlanta, Georgia for a 13 week assignment. Benefits of this Travel Radiology Tech...
- 2 Days Ago
Spanish Speaking Patient Care Technician
- GA Med Support LLC
-
Athens, GA
FULL_TIME
- Benefits: Company parties Opportunity for advancement Paid time off Training & development Trident Medical Centers has treated tens of thousands of satisfied patients over the years. Our locations pro...
- 18 Days Ago
AV Technician
- Next Level Technician
-
Atlanta, GA
FULL_TIME
- Looking for Smart Home AV technicians in Atlanta GA with experience in Control 4 Programming (Smart Home Automation). Experience installing Smart home devices, audio, video, security, intercoms, clima...
- 26 Days Ago
Retail Ambassador - Avalon (Alpharetta, GA)
- Referral Applications - Job Board
-
Alpharetta, GA
FULL_TIME
- Alpharetta, GA | Retail Team | Reports to the Avalon Alpharetta Store Leader Who is Allbirds? At Allbirds, we’re on a mission to prove that comfort, good design and sustainability don’t have to be mut...
- 2 Days Ago
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0 Applications Support Technician jobs found in Atlanta, GA area
Escalations Lead / Level 2+ Support Engineer
- Ripple IT
-
Atlanta, GA
- Ripple is looking for an experienced NOC Engineer. You probably have 6 or more years of IT experience (Previous MSP expe...
- 5/13/2024 12:00:00 AM
Datacenter Technician & Linux Support Agent
- KnownHost
-
Atlanta, GA
- Job Description Job Description WHAT DO WE NEED FROM YOU? Well, you should be customer focused, great under pressure, an...
- 5/13/2024 12:00:00 AM
Service Desk Technician
- APN Consulting
-
Atlanta, GA
- APN Consulting has an immediate need for a direct client requirement: Title : Service Delivery Technician Contract: 9+ m...
- 5/12/2024 12:00:00 AM
Software Engineer (Remote - USA)
- Informa Tech
-
Atlanta, GA
- At Informa Tech, we believe that technology innovation is key to driving positive change in our society. We believe that...
- 5/11/2024 12:00:00 AM
Access Control & Video Surveillance Project Manager
- Clarity ITS,
-
Atlanta, GA
- Job Description Job Description Security Project Manager The Security Project Manager will be responsible for overseeing...
- 5/11/2024 12:00:00 AM
Desktop Support Technician
- BlueSky Resource Solutions
-
Atlanta, GA
- Desktop Technician II Atlanta, GA (On-Site) POSITION OVERVIEW: The Desktop Technician provides support in the areas of e...
- 5/10/2024 12:00:00 AM
Video Technician - Entry Level
- Legal Technology Services
-
Atlanta, GA
- Job Description Job Description Entry-level, no experience needed - Deposition videographer. We are looking to add a sel...
- 5/10/2024 12:00:00 AM
Senior Software Engineer
- Cox Automotive
-
Atlanta, GA
- Senior Software Engineer, Automotive Client Insights Description Cox Automotive brand is currently looking for a Senior ...
- 5/10/2024 12:00:00 AM
About Atlanta, Georgia
Atlanta (/ætˈlæntə/) is the capital of, and the most populous city in, the U.S. state of Georgia. With an estimated 2017 population of 486,290, it is also the 38th most-populous city in the United States. The city serves as the cultural and economic center of the Atlanta metropolitan area, home to 5.8 million people and the ninth-largest metropolitan area in the nation. Atlanta is the seat of Fulton County, the most populous county in Georgia. A small portion of the city extends eastward into neighboring DeKalb County.
Atlanta was originally founded as the terminating stop of a major state-sp...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Applications Support Technician jobs
$44,941 to $61,701
Atlanta, Georgia area prices
were up 1.4% from a year ago
were up 1.4% from a year ago
What does an Applications Support Technician do?
Applications Support Technician in Clarksville, TN
As the Senior Application Support Technician, you will review hardware and software needs, perform software license administration, create forms, views, and reports from various databases, and serve as a liaison with vendors, Information Services Division, and/or the Regional Information System.
February 24, 2020
Applications Support Technician in Utica, NY
Create and maintain standard ICOMS Security groups in support of system wide automation tools.
February 14, 2020
Applications Support Technician in Wichita, KS
- Providing onsite internal support where required (Possible travel to other European territories and multiple locations in the UK may be required).
January 27, 2020