Applications Support Technician jobs in York, PA

Who We Are

For over 70 years, Glatfelter Insurance Group has believed in doing the right thing for our clients, agents, communities and associates. This founding principle has enabled Glatfelter to grow from the kitchen-table, one-man-operation as it began, to one of the largest managing general agencies in the U.S. with nearly 500 associates across the country, a distribution network of over 4,500 independent brokers and more than 30,000 clients. It is what drives us to innovate—the desire to deliver the best for our clients. Founded as The Glatfelter Agency, which is still in operation, the program basis of Glatfelter Insurance Group, Volunteer Firemen’s Insurance Services (VFIS), was founded in 1969. Throughout the years, Glatfelter has expanded to include specialized program business inclusive of public entities, educational institutions, healthcare facilities, and religious organizations. Glatfelter provides their insureds with comprehensive insurance solutions including property, casualty, life insurance, and more. In 2018, Glatfelter joined American International Group (AIG) and is now part of the AIG family.

About the Position

Glatfelter Insurance Group is seeking an experienced Applications Manager, in our IT Corporate Applications department.  In this role you will be responsible for planning and coordinating the provision of applications and system necessary for business operations in accordance with I.T. strategic plan.  You will be accountable for the continued maintenance of such systems to improve efficiencies.  This role will cultivate and encourage innovative thought and problem solving with best practices and service-orientation among team members.

Key Responsibilities

Define, direct and monitor resource allocation across multiple projects, provide technical and administrative supervision. 

Manage and provide direction for the application team(s) in support of business operations.  

Review and analyze existing applications effectiveness and efficiency and develop strategies for improving or leveraging these systems.  

Provide business and technical consultation to other I.T. staff and the broader systems user community. 

Research and make recommendations on software products and technologies in support of procurement and/or development efforts. 

Contribute to the development and adoption of departmental best practices. 

Maintain a high level of confidentiality and a professional demeanor in the performance of duties.

Prepare and document application specifications, diagrams and flowcharts as necessary.

Maintain and encourage a secure systems environment.

What We’re Looking For

• Bachelor’s Degree in Computer Science, Information Systems or related field.
• Minimum 7 years of I.T. work experience, including at least 5 years direct experience managing team(s) responsible for applications and/or systems management.
• Proven experience in overseeing the direction, development, and implementation of software solutions.
• Strong knowledge of system and software quality assurance best practices and methodologies.
• Good project management skills and/or substantial exposure to project-based work structures.
• Strong understanding of customer service principles.
• Excellent written and oral communications skills.
• Strong interpersonal skills with ability to communicate with a wide variety of people (both internal and external to the organization) in an effective manner.
• Must be team-oriented with an ability to effectively manage both organizational and matrix team structures.
• Detailed oriented, self-motivated, willing and able to meet strict deadlines.
• Ability to handle multiple priorities and solve problems.
• Approaches problem solving in a logical, deductive thinking process to find solutions.
• Must be able to learn, understand, and apply new technologies and encourage innovative thought in others.
• Desire to maintain and expand technical and professional knowledge.

Why Choose Glatfelter?

Glatfelter is honored to have been named a Best Place to Work in PA since 2005. We are proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. In addition to 17 paid holidays, (which includes a personal holiday and mental health and wellness day) we provide a variety of leaves for personal, health, family, and volunteer needs.  

We believe in fostering our associates' development and offer a range of learning opportunities for associates to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible associates to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

Equal Opportunity Employer

It has been and will continue to be the policy of Glatfelter Insurance Group to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At Glatfelter, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability.