Area Branch Manager jobs in Santa Ana, CA

Description -

National Express companies share a strong commitment to provide the highest level of transportation safety, quality transportation, outstanding customer service and positive employee relations. Our corporate headquarters, located in Lisle, Illinois, houses the administrative and corporate support functions for the organization. Our 250 local customer service centers (CSCs) are supported by regional operations teams located throughout North America. Learn more at nellc.com.

Responsibilities:

• Proactively recruiting individual to become School Bus Drivers
• Instructing selected individuals in the successful completion of training and testing to the level of State Certified School Bus Driver; training School Bus Drivers according to company guidelines and legal requirements
• Providing First Aid, Defensive Driving, Industrial Injury Prevention, and other company sponsored training programs as necessary
• Providing ongoing training and performance evaluations for all School Bus Drivers
• Performing Driver Orientation in conjunction with Operations supervisors, Maintenance Supervisors, Site Supervisors, and/or the General Manager
• Responding to personal injury and vehicles accidents, completing on-scene investigations, and preparing/submitting corresponding reports to the Corporate office
• Investigating customer service complaints relative to safety issues and take corrective action
• Assisting management in the administration of the Customer Service Center’s online safety program, including monthly Safety Meetings and the Accident Review Committee
• Administering and maintaining Company Safe Driver Award Program
• Developing and implementing student/customer safety awareness programs
• Documenting and maintaining all training records as required by State and Federal regulations and Company policies
• Providing notices to Drivers of upcoming expirations dates of various documents and ensuring their renewal (physicals, drivers licenses, school bus certificates, and First Aid certificates)
• Obtaining, reviewing, and monitoring Driver Abstracts from state agencies for all Drivers
• Administering and maintaining pre-employment and random drug/alcohol testing program
• Exhibits the highest ethical best practices and personal integrity; Shares concerns about suspicious or inappropriate behavior with their supervisor or manager
• Other duties as assigned

Qualifications:

• High school diploma or equivalent required, some college including education/training courses preferred
• 5 years of Driver training and/or Driver safety experience preferred; 3 years of student transportation industry experience preferred
• Supervisory experience required; experience supervising/training a driver workforce preferred
• Must complete the state certification program or Durham’s Training Academy for School Bus Instructors, equivalent work experience as a Training Manager can be substituted as appropriate
• Commercial Driver’s License with Passenger and School Bus Endorsements preferred
• Innovative classroom training skills with working knowledge of adult training techniques
• Strong working knowledge of MS Office Software (Word, Excel, Outlook, PowerPoint, etc.) and transportation related software
• Strong leadership skills and interpersonal skills
• Excellent verbal and written communication skills
• Well-developed multi-tasking and time management skills
• Compliance with state requirements
• Proven ability to conduct all activities in accordance with the highest ethical standards

We offer medical, dental, vision, basic life insurance coverage, holiday pay, and PTO accrual. Additionally, employees are able to enroll in a retirement savings plan. The pay rate range, along with most all of the other terms and conditions of employment, vary between different sites, geographical markets, customer/ contractual terms and positions.

National Express has a zero-tolerance policy on conduct that is incompatible with its policies and values, including sexual exploitation and abuse, harassment, abuse of authority, and discrimination. National Express is committed to promoting the protection and safeguarding of all children and passengers.

At National Express our goal is to be a diverse workforce that is representative of the communities we serve. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.

National Express LLC’s independent subsidiaries and affiliates are an equal employment opportunity (EEO) employer.