Assistant Property Manager jobs in Fort Smith, AR

ASSISTANT PROPERTY MANAGER - GARDENWALK OF ROLAND AND GARDENWALK OF ROLAND II

GardenWalk of Roland is a 51-unit family living community and GardenWalk of Roland II is 52-unit family living community.

Assistant Managers maintain and coordinate the management of an apartment community for the owners as directed by the District Manager by performing the following duties below. Ideal candidates will have property management experience, the ability to work in high-stress situations, multi-task, exhibit exceptional attention-to-detail with a high-quality work output performance, excellent customer service skills, and work place reliability. Candidates must possess the ability to work independently as well as in a team setting, problem-solve, and communicate effectively. Ideal candidates will have book keeping and management experience. Candidates with the above-referenced experience and skills as well as good employment recommendations with work place longevity will be considered for the top salary of the posted salary range.

Assistant Managers are eligible for full-time company benefits after successfully completing the 90-day probationary period and according to company policy.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following, (other duties may be assigned):
1. Screen all applicants as per Tenant Selection Criteria, prior to occupancy approval. Written documentation of screening results will be kept in file or attached to pending/rejected applications.
2. Complete all Rural Development ("RD"), HUD, Tax Credit and Belmont Management Company, Inc. ("Belmont") required paperwork for tenant files, when applicable All paperwork must be completed and signed by resident prior to move-in and / or recertification date.
3. Submit all paperwork on each tenant to the Corporate Office according to the following schedule:
a. Annual RD recertification or lease renewals shall be received in the Corporate Office 30 days prior to the effective date. HUD re-certifications are required 60 days prior to the effective date.
b. Move-in paperwork shall be mailed to the Corporate Office four (4) days prior to move-in date.
c. Move-out paperwork shall be mailed to the Corporate Office within 24 hours of the move-out date. This includes Collection Reporting forms.
4. Collect all security deposits and mail the same day as collected to the Corporate Office.
5. Rent will be prorated for move-ins after the first of the month and move-outs prior to the end of the month. Pro rations of rent will be calculated on based on actual days in the month.
6. Collects all rents by the tenth of each month and be deposited in the designated financial institution on the same day as collected. Late and/or partial payment may be arranged in case of a hardship, with prior approval of the Regional Manager. Rent will not be carried over to the next month without prior approval from the Regional Manager. HUD communities will collect rent following HUD guidelines.
7. Verify with the appropriate utility company that the applicable utilities have been placed in the resident's name prior to issuing a key. Resident will receive one key at the time of move-in.
8. Enforce all RD policies, community rules and regulations strictly and fairly. A written warning will be issued to tenants for noncompliance when a written complaint has been received and/or verified. A corrective interview may be conducted at the time of issuance of a warning. Written documentation will be placed in the resident's file for any verbal discussion of a warning given. Assistant Manager will give written warning and conduct corrective interviews.
9. Serves "Notice to Quit" to resident both in person and certified mail. Assistant Manager is responsible for ensuring that the eviction takes place and notifying Regional Manager of any problems that have been incurred.
10. Evaluate maintenance items; if only a minor repair is needed, these duties may be performed by the Assistant Manager (See below). Only after the Assistant Manager has established that they cannot correct the problem, they will fill out a "Work Order" and call an approved contractor or a Belmont Maintenance Technician. A written log of all "Work Orders" will be maintained on the Unit Maintenance File, showing when the "Work Order” was placed, the “Work Orders” status, and completion. In case of an emergency, they will proceed as needed to handle the situation.

Minor Repairs That You Can Fix
a. Change doorbell button.
n. Use wrench to dislodge a stuck garbage disposal.
b. Change dead bolt.
o. Replace sink strainer or garbage disposal strainer.
c. Change entry lock.
p. Replace mini-blinds.
d. Change back set.
q. Level refrigerator by running down screw leg.
e. Change striker plate.
r. Replace handle on cabinets.
f. Change peephole viewfinder.
s. Remove, clean and replace aerator on faucet.
g. Install doorstops (spring or 4" round plastic).
t. Replace toilet seat, flapper, fluid master, or handle.
h. Replacement broken outlet covers and receptacle covers.
u. Replace toilet paper holder, towel rack, or toothbrush holder.
i. Replace light bulbs.
v. Replace tub controls (on/off & temperature).
j. Replace light cover glass.
w. Replace heat lamp, vanity lights, or globes (glass).
k. Replace drip pans, rings or drip bowls.
x. Replace screens.
l. Unstop toilets.
y. Check P-trap for blockage.
m. Reset garbage disposal.
z. Change HVAC air filters.
11. Complete walk-through procedure with resident “prior to move-in”, documenting any pre-existing flaws in the apartment. Show each resident where the water shutoff and circuit breakers are located. Explain the fire sprinkler system, the smoke alarm and emergency system, as applicable.
12. Complete walk-through procedure with resident at the time of move-out, documenting any damages or items that will need to be cleaned. Any cost for cleaning, damages, additional charges, etc. will be deducted from the Security Deposit and Assistant Manager will inform vacating resident at the time of the walk-through. Any unpaid funds due the apartment community in excess of $50 (including but not limited to unpaid rent, tenant incurred damages and cleaning costs) will be reported on Form 703 "Request for Security Deposit Refund," along with the required Collection Reporting forms, so that the tenant can be turned over to a collection agency. All Collection Reporting Forms must accompany the move-out form.
13. Accompany the exterminating technician in each unit on the scheduled date to conduct a mandatory cleaning inspection. Notices, Form 813 "Notice of Personnel Entry," will be served a minimum of 24 hours prior to the scheduled extermination date (prefer 72 hours prior). Any apartment not kept in a clean sanitary condition will receive a written notification/warning to bring the apartment into compliance.
14. Perform marketing and community contacts monthly as outlined in the community Affirmative Fair Housing Marketing Plan. Assistant Manager will keep written documentation of all contacts covered in the AFHMP on Form 812 "AFHMP Marketing Contacts."
15. Maintain required level of occupancy, rent collection, and expenses as budgeted per community. Review the current monthly financial statement (P&L) with District Manager, Regional Manager or designated representative.
16. Responsible for the parking lot, breezeways, and grounds being free of trash and debris. Watering of the landscaping and lawns, as required.
17. Supervise maintenance of grounds, including mowing, edging, fertilizing, as needed. Any unsatisfactory workmanship should be reported to the District Manager and the Regional Manager on Form 822 “Manager Lawn Care Evaluation.”
18. Supervise the removal of ice and snow, as needed.
19. Attend all training sessions as required by Belmont Management Company, Inc.
20. Build good working relationships with local and state officials.
21. Read and be familiar with RD, HUD, Belmont, and Tax Credit instructional handbooks and procedural updates, as applicable.
22. Unlock resident’s door in the event of a lockout after hours and collect a $10.00 fee for yourself.
23. Complete Form 806 “Employee Time Card” and forward to the Corporate Office on the 16th (for the 1st - 15th) and the 1st (for the 16th to the last day of the previous month) listing actual hours worked for the Regional Manager’s approval.
24. Report vacancies monthly to the Accounts Receivable Assistant on the 1st day of each month.
25. Supervise locking and unlocking the community room and laundry rooms, if applicable.
26. Hours for laundry room will be approved by the District Manager and the Regional Manager.
27. Market community as needed in local or surrounding newspapers and distribute fliers. Request ads and logos from Administrative Assistant.
28. Supervise all make-readys for move-ins, including cleaning and all minor repairs, if applicable. The community will not provide supplies for cleaning or carpet cleaning.
29. Responsible for cleaning laundry room(s) and bathroom(s) located on site, with cleaning chemicals provided by the community. Paper towels and toilet tissue will be furnished by the community for the bathrooms located in the common area. Community room should be cleaned as needed, except after special events, when clean up should be budgeted in to that Social Activity. Tenant involvement could be encouraged to help with this task. If a tenant uses the community room, it is the tenant’s responsibility to return the facility to the original condition, clean and ready for use. Assistant Manager will monitor the daily use of this facility and organize activities or gatherings for the tenants to take the fullest advantage of the community room.
30. Approve, code and process all of the community invoices and forward to the Corporate Office within 24 hours, compliant with Policy #9-51 Expenditure Authority, including prior approval of emergency repairs with Regional Manager and staying within limits set by the Regional Manager.
31. Set up vendors, according to Policy #7-1. Follow through and report on all work requested as instructed in the Policy and Procedure Manual.
32. Ability to attend the office and to the residents on a regular basis, including punctual attendance during office hours and after hours emergencies, as they arise.
33. Ability to work with in cooperation with residents, coworkers, vendors, contractors, and officials necessary to efficiently maintain the community.
34. Portray a professional image at all times, refraining from anger and does not pose a direct threat to residents or employees.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

DRIVING ABILITY
Valid Driver’s License and Auto Insurance coverage must be maintained at all times. Driving is an essential function of the Assistant Manager’s job. With deposits to be made, mail to be dropped off, parts to be picked up, and travel to required Belmont training seminars, this qualification is a necessary part of the Assistant Manager’s job.

EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED); or one to three months’ related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS
Ability to read and interpret documents such as procedure manuals, operating and maintenance instructions, and safety rules. Ability to write and complete routine reports, paperwork, and correspondence. Ability to respond positively and effectively to common inquiries or complaints from residents, regulatory agencies, or members of the business community. May need an ability to speak professionally before groups of residents, coworkers, or other officials, on occasion.

MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, and decimals. Ability to compute rents, occupancy levels, ratios, discounts, and percentages and to interpret graphs and charts.

REASONING ABILITY
Ability to solve practical problems dealing with concrete variables that are involved with leasing units, resident services, and community betterment, within standardized federal, state, and company guidelines, as well as localities. Ability to interpret and establish priorities based on a variety of federal, state, and company policies, procedures, programs, and guidelines.
Assistant Manager Page 4 of 4

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the Assistant Manager’s job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand, walk, sit, and talk or hear. The employee is occasionally required to use hands to finger, handle, or feel; reach with hands and arms; and smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, and color vision.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to show prospective tenants apartments exposing employee to outside weather conditions. The noise level in the community office is usually quiet.

NOTES and CAUTIONS
1. A receipt shall be immediately issued for all funds received. Project funds, to include (but not limited to) petty cash, rent, security deposits, and vending receipts, cannot be used for the Assistant Manager's personal use.
2. Accept no cash payments for any funds received, to include same as #1.
3. Balance petty cash fund a minimum of monthly.
4. Maintain applicants and residents confidentiality consistently before, during, and after application and / or residency.
5. It is prohibited during the initial certification and subsequent certification process for any household member to hand carry verification forms either to or from the third party verification source. This applies to income and assets verifications.
PREFERRED CERTIFICATES AND LICENSES

• S.T.A.R. (Spectrum Training Award Recipient from Spectrum)
• A.R.M. (Accredited Resident Manager from Institute of Real Estate Management)

OR

• Real Estate License

Job Type: Full-time

Pay: Up to $14.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• On call

Application Question(s):

• What types of properties have you managed in the past? (Low-Income Housing Tax Credit, Rural Development, etc.) Please list all and the number of years of service for each.
• Are you willing to drive to the property, if and when necessary, after regular business hours, in the event of an emergency as identified and deemed appropriate protocol per company guidelines?
• What would your last employer say about your ability to work independently exhibiting time-management skills and integrity?
• How many years of experience do you have in obtaining bids for services, reviewing contracts, and managing oversight of contractor on-site services?

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 3 years (Preferred)
• Budgeting: 3 years (Preferred)
• Supervising: 3 years (Preferred)
• Property management: 3 years (Required)

License/Certification:

• Driver's License (Required)

Ability to Relocate:

• Roland, OK 74954: Relocate before starting work (Required)

Work Location: In person