Demonstrate passion for the guest experience, culture, mission and vision by troubleshooting and resolving guest and partner issues in a timely and mutually beneficial outcome.
September 30, 2022
Assist with providing reservations to guests, including upselling special packages, upgraded rooms and cross-selling different services throughout the hotel.
March 12, 2023
Communicate effectively with other key departments such as Revenue, Sales and Hotel Front Desks regarding reservations, availability, rates or any other concern or suggestion that arises.
March 14, 2023
Provide superior service via phones, e-mails and faxes as a receiver and caller.
March 18, 2023
Respond to email correspondence in a timely and professional manner.
March 19, 2023
Follow key industry and call center trends and participate in initiatives to drive internal and external customer experiences.
March 27, 2023
Review with leads, agent attendance, performance and disciplinary records.
April 28, 2023
Create flexible plans to meet changing opportunities, anticipating the needs of the department, properties and company.
May 04, 2023
Monitor call volumes, ensuring abandon percentage is as low as possible while maintaining expected conversion.
May 04, 2023
Handle any technical issues, including computers, headset equipment, telephone issues.
May 05, 2023