Assistant Service Manager jobs in Portsmouth, NH
Recently Added Assistant Service Manager jobs
Assistant Service Manager - Rochester, NH
- VIP Tires & Service
-
Rochester, NH
FULL_TIME
- GENERAL SUMMARY: The Assistant Manager lives VIP’s mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning the VIP culture and management processes to help the Service Manager ensure that all customers get a different & better experience. As the second in charge at the location, the Assistant Manager must be able to lead the team when the Service Manager is not working, ensuring effective communication, teamwork, and operation in serving customers at their location. The Assistant Manager ensures that the team operates under safe conditions according to established policies and procedures and in compliance with federal and state regulations. The Assistant Manager delivers an exceptional customer experience and high-performance results through helping the team achieve execution of VIP programs and standards. ESSENTIAL DUTIES & RESPONSIBILITIES: 1. Makes sure that workplace safety is Priority #1. Follows all safety policies, completes all safety-related training, locks out any unsafe equipment, and reports any unsafe conditions or actions to a member of Management. 2. Serve customers by consulting with them, building relationships with them, and by following the VIP processes to educate them about the condition of their vehicle, based on mileage and results of the MPI vehicle inspection. 3. Achieve better than average success in customer engagement as measured by VIP Sales & Execution (SAX) score 4. Learn and be able to successfully execute all managerial activities as assigned by the Service Manager and help lead the team to deliver a different and better customer experience to every customer. 5. Learn VIP’s processes and be prepared to successfully execute the essential duties and responsibilities listed below a. Help the Service Manager develop a superior team i. Ensure all associates have taken and passed all their required LMS training ii. Have all associates complete any and all relevant vendor training iii. Make sure all associates are T.I.A basic automotive service certified iv. Sign up associates and provide study material for any applicable ASE certifications b. Effectively communicate with the team throughout the day, daily huddles, and bi-monthly store meetings c. Monitor e-mail throughout the day for customer appointments and communication d. Train, support and deliver the 5 for 5 process to educate our customers about their vehicle’s conditions and partnering with them on any necessary solutions e. Control the dispatching and assignment of work orders to technicians using the guideline of the first available technician that can perform the work properly should receive the work order f. Attend off site meetings and training sessions as needed. Typically, several times per year 6. Facility and Equipment Maintenance a. Ensures satisfactory maintenance, appearance, and condition of facility to comply with security, safety and environmental codes and ordinances b. Ensures satisfactory maintenance, appearance, and condition of equipment, ensuring the team has the resources they need to meet our customer’s needs c. Manages daily preparation of location, service desk, and equipment prior to start of business each day and the recovery and securing of location and unclaimed customer vehicles at close of each business day d. Ensures appropriate steps are taken to maintain a clean service department throughout the business day e. Inspects customer waiting area and parking lot for cleanliness each day prior to opening for business f. Any facility or equipment issues should be entered into the facility or equipment database 7. Procedural Compliance a. Enforces strict compliance with the service Code of Ethics and all municipal, state, and federal regulations and procedures pertaining to the operation of the location. 7. Additional Responsibilities (Performs other functions as required.) · Communicates with other levels of management as needed to ensure compliance with service standards and company policies · Serves as policy administrator in assigned location when Service Manager is not on site PERFORMANCE MEASURMENT: · The Assistant Manager supports the Service Manager to help the team achieves all targeted levels of performance as outlined by leadership through various daily, weekly, and monthly reports. STANDARD MANAGEMENT WORK WEEK: · SCHEDULE: The standard expectation is 5-day work and 40 hours per week. · ATTENDANCE: Arrive prior to each work shift, be ready to perform duties upon shift start time, and work all scheduled hours as directed by management team REQUIRED QUALIFICATIONS: 1. Knowledge, Skills, and Abilities · Strong people management and leadership skills, motivational, supportive, assertive, and decisive · Excellent verbal and written communication · Sound business sense, with the ability to analyze, prioritize, identify, and implement solutions · Strong organization and time management skills · A comprehensive understanding of automotive servicing and the industry 2. Minimum Educational and/or Experience Level · Two years related experience in automotive service management · Completion of two-year college or technical school program recommended · Or an equivalent combination of education and experience 3. Proven results Certificates, Licenses, and/or Registrations · Current, valid driver’s license issued in state of residence · Equipment Safety Certification · ASE Certification C1– Service Consultant required · ASE Certification P2 – Parts Specialist recommended · ASE Certification G1 – Maintenance and light repair recommended · State Inspection License Required (where applicable) ESSENTIAL JOB FUNCTIONS include the following. Other duties may be assigned. Work Environment The work environment characteristics described here are representative of those associate encounters while performing the essential functions of the Assistant Manager job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Job duties are performed within an indoor service department (generally 800 to2500 sq. ft.), which opens to the outdoors via overhead doors. While performing the duties of this job, the associate is exposed to varying weather, climate and temperature conditions, mechanical equipment, automotive and industrial cleaning chemicals, and noise levels that may reach 110 decibels depending upon type of service being performed. Protective eyewear must be worn in the service area at all times. Physical Demands The physical demands described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Listed below is a table that summarizes the physical activities associated with the position and the average amount of time required of each physical activity. Protective back support belts must be worn while performing strenuous physical activities involving lifting and exerting force. Essential Physical Activity Requirements Less than 1/3 of Time 1/3 to 2/3 of Time More than 2/3 of Time Sitting Reaching Standing Pushing / Pulling Walking Climbing Kneeling Crawling Essential Weightlifting/Force Exertion Requirements Listed below is a table which summarizes the amount of time spent and weight lifted, or force exerted in the position. Less than 1/3 of Time 1/3 to 2/3 of Time More than 2/3 of Time More than 21lbs. Up to 20lbs. Essential Vision Requirements Close vision (clear vision at 20 inches or less) Distance Vision (clear vision at 20 feet or more) Color Vision (ability to identify and distinguish colors) Peripheral Vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point) Depth Perception (three-dimensional vision, ability to judge distances and spatial relationships) Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)
- 15 Days Ago
Assistant Service Manager - Somersworth, NH
- VIP Tires & Service
-
Somersworth, NH
FULL_TIME
- GENERAL SUMMARY: The Assistant Manager lives VIP’s mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning the VIP culture and management processes to help the Service Manager ensure that all custom...
- 16 Days Ago
Assistant Service Manager - Portsmouth, NH
- VIP Tires & Service
-
Portsmouth, NH
FULL_TIME
- GENERAL SUMMARY: The Assistant Manager lives VIP’s mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning the VIP culture and management processes to help the Service Manager ensure that all custom...
- 16 Days Ago
Service Manager - Seabrook, NH
- VIP Tires & Service
-
Seabrook, NH
FULL_TIME
- TITLE: Service Manager REPORTING TO: District Manager / Market Manager EMPLOYMENT CLASSIFICATION: Exempt GENERAL SUMMARY: The Service Manager: · Must be an inspirational leader who lives VIP’s mission...
- 14 Days Ago
Service Manager - Portsmouth, NH
- VIP Tires & Service
-
Portsmouth, NH
FULL_TIME
- TITLE: Service Manager REPORTING TO: District Manager / Market Manager EMPLOYMENT CLASSIFICATION: Exempt GENERAL SUMMARY: The Service Manager: · Must be an inspirational leader who lives VIP’s mission...
- 15 Days Ago
Service Manager II - Seabrook, NH
- VIP Tires & Service
-
Seabrook, NH
FULL_TIME
- TITLE: Service Manager II (SMII) REPORTING TO: Service Manager EMPLOYMENT CLASSIFICATION: Exempt GENERAL SUMMARY: The SMII lives VIP’s mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning the VIP...
- 15 Days Ago
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0 Assistant Service Manager jobs found in Portsmouth, NH area
Bank Customer Service Assistant I Float / Req #1078
- Partners Bank
-
NEW CASTLE, NH
- Customer Service Assistant I (CSA) Float Department: Branch Administration Reports to: Branch Manager/Assistant Branch M...
- 12/11/2024 12:00:00 AM
Retail Service Specialist
- O'Reilly Auto Parts
-
Stratham, NH
- The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service,...
- 12/11/2024 12:00:00 AM
Customer Service Rep(03226) - 72 Portsmouth Ave
- Domino's Pizza, Inc.
-
Stratham, NH
- Great things are happening at Domino's Pizza......and we are looking for exceptional people who want to be part of the b...
- 12/11/2024 12:00:00 AM
Retail Store Specialist (Customer Service/ Merchandising)
- Ocean State Job Lot
-
Portsmouth, NH
- Compensation for this opportunity is based on candidate experience and position Join our team! All associates receive a ...
- 12/10/2024 12:00:00 AM
Customer Service Associate
- Rusty Lantern Market
-
North Hampton, NH
- EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for e...
- 12/10/2024 12:00:00 AM
SUPPORT SERVICES SPECIALIST
- Department of Defense
-
Kittery, ME
- Summary You will serve as a SUPPORT SERVICES SPECIALIST in the PRODUCTION RESOURCES DEPARTMENT of PORTSMOUTH NAVAL SHIPY...
- 12/9/2024 12:00:00 AM
Bank Customer Services Representative - Sanford, ME / Req #1080
- Partners Bank
-
KITTERY POINT, ME
- Customer Service Representative Department: Branch Administration Reports to: Branch Manager/Assistant Branch Manager Su...
- 12/8/2024 12:00:00 AM
Roadside Service Driver
- AAA Northern New England
-
Portsmouth, NH
- Roadside Service Driver Average Earning Potential: $50,000 per year including bonuses and incentives! Flexible Schedules...
- 11/8/2024 12:00:00 AM
About Portsmouth, New Hampshire
Portsmouth is a city in Rockingham County, New Hampshire, United States. As of the 2010 census it had a population of 21,233, and in 2017 the estimated population was 21,796. A historic seaport and popular summer tourist destination on the Piscataqua River bordering the state of Maine, Portsmouth was formerly the home of the Strategic Air Command's Pease Air Force Base, since converted to Portsmouth International Airport at Pease.
According to the United States Census Bureau, the city has a total area of 16.8 square miles (43.6 km2), of which 15.6 square miles (40.5 km2) is land and 1.2 square...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Assistant Service Manager jobs
$50,406 to $67,112
Portsmouth, New Hampshire area prices
were up 1.4% from a year ago
were up 1.4% from a year ago
What does an Assistant Service Manager do?
Assistant Service Manager
Reviews service employee productivity and performance levels with individual employees on a weekly basis.
January 03, 2023
Communicate with Transportation Coordinator on deliveries and pick up of vehicles to/from customer locations and other demonstration/sales locations making sure drivers have proper training and licensing (including picking up customer payments or trade-in vehicles).
January 08, 2023
Assists in the daily preparation of service center, service desk, and equipment prior to start of business each day and the recovery and securing of service center and unclaimed customer vehicles at close of each business day.
January 19, 2023
Performs specific carpentry, plumbing, painting, electrical, HVAC, masonry and other general maintenance in accordance with Company standards and local city, state and federal building codes when applicable.
January 23, 2023
Follows all policies and procedures related to all point of sale (POS) transactions, inventory integrity, reverse logistics, cash, credit, check, refund and return policies and purchase for re-sale parts (OP) procurement and vendor payment practices.
February 15, 2023
Supervises department personnel including interviewing, hiring, training, mentoring, coaching, counseling and corrective action when required.
February 25, 2023
Maintains all storage facilities, equipment and the maintenance workshop in a neat and orderly working condition.
March 23, 2023
Obtain the customers written approval on all repair orders at the time of the write up or when the closing of additional add on sales.
April 02, 2023
Manage recruitment efforts for technicians, to include coordination of staffing efforts to ensure recruitment is in conjunction with business demands/trends and company corporate culture.
April 16, 2023
Provide leadership by motivating technicians to maintain a high level of productivity by celebrating success as goals are achieved, and to encourage accountability, honesty, efficiency, and service quality, as tasks are performed.
April 22, 2023