Associate Business Manager jobs in Durham, NC

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent work experience)
• Minimum 5 years of experience in IT Configuration Management, including hands-on experience with CMDB tools and processes
• Certifications in ITIL, ITIL Service Transition, and/or Configuration Management Databases.
• Proven track record in leading Configuration Management efforts in a large organization, preferably in the public sector.
• Strong understanding of IT Service Management and Service Configuration Management best practices.
• Familiarity with these IT Management and Governance processes:
• Change management.
• Configuration management.
• Asset Management.
• Incident resolution and request fulfillment.
• Continual service management.
• Release and patch management.
• Monitor, evaluate, and assess performance and conformance.
• Proven analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Good written, oral, and interpersonal communication skills.
• Ability to present ideas in business-friendly and user-friendly language.
• Highly self-motivated and directed.
• Keen attention to detail.
• Team-oriented and skilled in working within a collaborative environment
• Knowledge of ServiceNow Platform is a plus
• Knowledge of Configuration Management processes and best practices (ITIL framework).
• Excellent communication and collaboration skills to work with both technical and non-technical stakeholders.

Job Type: Contract

Pay: $75.00 - $90.00 per hour

Schedule:

• 8 hour shift

Experience:

• CMDB: 6 years (Preferred)
• Configuration Management: 6 years (Preferred)
• IT Service Management: 6 years (Preferred)

License/Certification:

• ITIL Certification (Required)
• ITIL Service Transition (Required)
• Configuration Management Databases. (Required)

Location:

• Raleigh, NC 27609 (Required)

Work Location: Hybrid remote in Raleigh, NC 27609