Automotive Service Advisor jobs in Jamestown, NY

About Us

Ed Shults of Warren has been the premier automotive sales and service center in the Warren area for 40 years! We moved into our newly built, 30,000 square foot, state-of-the-art, sales and service facility in 2019 to continue providing our customers with the experience and service they have come to expect over the years. We have numerous 30 year employees across our departments, because everyone here is family! Stop in for a visit and you’ll see the Ed Shults of Warren difference!

Role

As a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry, or hospitality.

What We Offer

• Competitive compensation (guaranteed income plus productivity-based commissions)
• Signing bonus for qualified candidates
• Paid Vacation (after 1 year of employment)
• Company Benefits - Medical, Dental & Vision, 401K
• No cost, no debt employee college degree program
• Sales training and support that will provide you with the skills you need to be a top earner
• State-of-the-art sales and service facility
• Professional work environment

Responsibilities

• Oversee flow of Service Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance.
• Clean driving record
• Willing to submit to a pre-employment background check & drug screen

To apply by text, send the word "Apply" to, (814) 283-4762!

We are an Equal Opportunity Employer.