Banquet Captain - Casino oversees banquet servers. Serves food and beverages to banquet guests. Being a Banquet Captain - Casino may take food and beverage orders when there are not enough servers present. Ensures guest satisfaction. Additionally, Banquet Captain - Casino may require a high school diploma or its equivalent. Typically reports to a supervisor or manager. The Banquet Captain - Casino supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Banquet Captain - Casino typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Essential Functions:
Responsibilities –
· Ensure the confidentially of guests lists for telemarketing.
· Ensure motivations, discipline and training are on going.
· Work with hotel desk on casino-block rooms.
· Handle guest requests and complaints as received. Inform manager when request or complaint is above their approval.
· Interface with cage on credit issues and make strong approach to VIP guests to set credit lines.
· Attends all tournaments and functions to interface with VIP guests and offer assistance whenever needed.
· Keeps manager informed of all activity within the department to ensure their assigned shift runs smoothly and is performing within the department and company guidelines.
· Work closely with VIP at all events to insure guest requests and arrangements are handled quickly and efficiently.
· Ensure communications are maintained at the highest level.
· Monitor customer trends of assigned guests, as assigned to host in ACSC system.
· Increase profitability of casino revenues through established customer base, as assigned to host in ACSC system.
· Increase casino rated play and Club Fitz membership through on-casino-floor selling of card membership.
· Track new customer trends through new card sign-ups, as assigned to host in ACSC system.
Requirements:
· Excellent communications and customer relations skills.
· Organizational skills to assist with events and scheduling knowledge to assist manager at peak periods.
· Computer knowledge including AS400, Word, and Excel.
· Two years Casino Host experience.
· Prior experience in Table Games, Slots, Marketing and Hotel areas is very helpful
· Drivers licenses of state you live in.
· Must be able to obtain and maintain Mississippi Gaming Badge.
Must be 21 or older
Job Type: Full-time
Pay: $38,000.00 - $56,000.00 per year
Benefits:
Schedule:
Experience:
Work Location: In person
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