Banquet Server - Casino jobs in Jackson, TN

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.  
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.  
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day. 
• Maintain positive guest relations at all times.  
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.  
• Resolve guest complaints, ensuring guest satisfaction.  
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.  
• Maintain complete knowledge of service requirements for assigned function:  
• Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.  
• Maintain complete knowledge of P.O.S. and manual systems.  
• Complete pre-function job responsibilities: Set up side station as assigned by Supervisor.  
• Retrieve alcoholic beverage items from bar and serve to guest.  
• Open and serve wine/champagne bottles.  
• Make all varieties of coffee.  
• Serve all food courses and non-alcoholic beverage items to the guest in accordance with function requirements.  
• Clear each course following procedures.  
•  Remove all tabletop items, linen and equipment from the function room as designated by function requirements.  
• Set up, monitor, refresh and breakdown coffee breaks, receptions and buffet tables for specified functions according to group requirements.  
•  Complete closing side duties: a) Breakdown all goods as specified. b) Clean all equipment as assigned. c) Restock items for next service.  
•  Adhere to payment, cash handling and credit policies/procedures.      
  Job Requirements    
  • Minimum of 21 years of age to serve alcoholic beverages - state alcohol certification is required
  • 1 year(s) experience as a Restaurant or Banquet Food Server.  
  • Must be able to work days, nights, weekends, holidays, during various shifts. Flexible Scheduling in hotel environment
  •  Must have good understanding of the English language.  
  • Provide excellent customer service and maintain a professional demeanor.  
  • Compute basic arithmetic.  
  •  Ability to perform job functions with attention to detail, speed and accuracy. 
  • • prioritize and organize. 
  • • be a clear thinker, remaining calm and resolving problems using good judgment. 
  • • follow directions thoroughly. 
  • • understand guest’s service needs. 
  • • work cohesively with co-workers as part of a team. 
  • • work with minimal supervision. 
  • • maintain confidentiality of guest information and pertinent hotel data.    
  • must adhere to all safety and cleaning standard
  • 
    Experience/Educational Background
  •  High school graduate or equivalent vocational training certificate.  
  •  Previous training in liquor, wine and food service.  
  •  Knowledge of specific room set-up styles.      
  •  Ability to suggestively sell.  
  •  Previous guest/customer relations training.   
  • intermediate computer skills
    PHYSICAL DEMANDS  
  • Exert physical effort in lifting/transporting at least 50 pounds.  
  • Push/pull cart and other equipment up to 250 pounds.  
  •  Endure various physical movements throughout the work areas.  
  •  Must be able to stand and exert well paced mobility for up to 8-hours or more in length.  
  • Satisfactorily communicate with guests, management and co-workers to their understanding.  
  •  Work environment -Banquet function areas, meeting rooms and service areas. Job involves working under variable temperature conditions and noise levels, outdoors/indoors, around fumes and/or odor hazards, around dust and/or mite hazards, and around chemicals.
    Pay Frequency and Benefits
  • Biweekly
  • Vacation Time 
  • Sick Time
  • Holiday Pay 
  • 401K
  • Medical/Dental/Vision/Life Insurance  eligible after company waiting period (Full time Employment Status Required) 
  • Employee Discount
  • Flexible Scheduling

The Westin Memphis Beale Street provide equal employment opportunities and is a Drug Free Work environment