Demonstrate a comprehensive understanding of coverage and benefits in order to promote appropriate service utilization and increase participant, member, and patient knowledge and satisfaction.
August 17, 2019
Demonstrate a patient-centered approach to self-management skills for chronic disease conditions and provide decision support, urgent care support, symptom management support, basic health and wellness information, and educational resources.
September 17, 2019
Assist case managers in communicating and coordinating with PCPs , specialists, hospitals, and other providers on behalf of participants/patients/members.
September 25, 2019