Position Summary: The Director of Behavioral Health and Social Services provides oversight and leadership for the behavioral health and social/enabling services needed by health center patients and functions as the Clinical Director of Behavioral Health Services.  The Director works with medical leadership to plan and coordinate integrated care for health center patients and collaborates with health center leadership to promote high quality care and service at all health center sites and programs.

Essential Duties and Responsibilities

Maintains working knowledge of and adhere to the program Manual, agency handbook and Policies and Procedures

• Commitment to providing cost conscious, fiscally responsible, timely, efficient, effective, safe, patient-centered, culturally competent, equitable, and participatory health care.
• Attends required all trainings as per Agency Policy, Program Manual and Funder Guidelines.
• Arrives on time for work; remains at work for whole shift; regular and predicable attendance.
• Maintains appropriate boundaries and ethical standards with staff, clients, visitors, and outside providers as detailed in Agency Policy.
• Maintains positive and professional working relationship with co-workers, managers, clients, visitors and outside providers
• Strong and clear written and verbal communication skills
• Excellent computer skills (included but not limited to Microsoft Word, Excel and Outlook)
• Embodies the following values as set forth in the strategic plan:  Compassion, Knowledge is power, equity and inclusion, excellence, courage and capacity to change.
• Acts as a role model to carry out the vision of: Humanity and Healing, provide responsive services, foster opportunities for positive change, bring forward innovation with a purpose, build and promote productive partnerships, strive to be the Employer of Choice, and act as Good Stewards in the communities we serve.
• Any and all other duties as assigned.

 Program Specific Essential Duties and Responsibilities

• Develops and reviews behavioral health protocols, policies and procedures. · Plans and implements trainings to ensure service delivery, based on updated protocols, policies, best practice and evidence based practice standards. · Ensures documentation is compliant with insurance, licensing, accreditation and credentialing requirements. · Monitors and ensures customer service, patient satisfaction, and staff satisfaction. · Manages behavioral health and social service staffing decisions, including providing scheduling access for patients. · Designs and evaluates the ‘on call’ system and the referral system. · Works with leadership team regarding budgets, funding, revenues, patient visit targets, and program expenses. · Improves operational efficiencies and enhances productivity of the team
• Identifies gaps in program services and opportunities for new programs. · Helps managers with the planning and development of new services for the department. · Prepares grants and grant reports as required. · Collects, compiles, prepares, and submits program data for statistical and narrative reports on monthly, quarterly, and annual basis. · Oversees department billing and assists, as appropriate, in optimizing patient revenue. · Assures that patient/client confidentiality is maintained. Participates in the Compliance Committee, and Quality Council; plans for designee if unable to attend. · Plans and implements regular departmental staff meetings, in-service programs, and trainings.to present quarterly report. · May represent FHCW at funder meetings, community groups, and external partnership committees. · Ensures participation from the department in center-wide events.Stays active in direct service with health center patients. · Maintains patient records, as required by agency protocols and insurance company requirements. · Coordinates staffing to meet the need for integrated behavioral health care in all program areas. · Creates and implements standards of performance and clinical quality. · Supports the review, implementation, and evaluation of the patient satisfaction initiative. · Implements program changes based on the analysis of patient data, in accordance with standards of practice and evidence based practice guidelines. · Determines the selection of outcome measures and the training of staff in how to focus quality improvement towards improved outcomes. · Identifies changes in delivery of services to meet new standards or goals. · Ensures compliance with HRSA, Joint Commission, DPH, Patient Centered Medical Home, and other regulatory and quality requirements. Serves as Program Manager for Healthcare for Homeless Families Program. Attends FHCW Board Meeting.

• Supervisory Responsibilities

  • Manages a team of Behavioral Health Providers, supervisors and managers. Recruits, interviews, and recommends hiring of assigned staff. · Implements effective departmental orientation program for staff. · Supervises direct reports and oversees the work of departmental staff and interns. · Evaluates direct reports using job descriptions, performance indicators, and competency assessments. · Manages staff conflicts and resolves issues at the departmental level. · Participates in other staff evaluations and intern evaluations as appropriate.

Qualifications and Education Requirements

One of the following combinations of education and employment experience must be met in order to be considered for the position:

Strong written and verbal communication skills, excellent computer skills (Microsoft Word, Excel, and Outlook).