Billing Systems Analyst jobs in Rock Island, IL

Dohrn Transfer is a leading Midwest LTL Carrier providing less-than-truckload, truckload, and value-added services throughout our 10-state service area. Join our team and become a part of our new growth and bright future. We offer competitive salary and a great benefit package in an exciting, rewarding industry.

Dohrn is seeking a Full Time Systems Analyst at our Rock Island, IL corporate office.
Hours: Monday-Friday, Dayshift
Benefits: Health/Vision/Dental insurance, 401k matching, life insurance, short/long term disability and more.

POSITION SUMMARY:
Providing implementation and support services to a multi-site, mid-size network environment, including, but not limited to networking, server maintenance, and software implementation.

ESSENTIAL FUNCTIONS:

• Support end users via ticketing system
• Participates in 24x7 support and on-call rotation as required; available by cell at all times
• Actively manage and maintain servers
• Actively manage and maintain network
• Serve as a resource to support business projects
• Implement new technology and software
• Assist in network security
• Share responsibility for data backups
• Attend and actively participate in team and department meetings
• React to change productively and handle other tasks as assigned

MINIMUM REQUIREMENTS:

• Valid Driver’s License
• Two-year technical degree preferred or equivalent work experience
• Strong analytical and problem-solving skills
• Strong level of experience with Microsoft Desktop and Server OS's, Microsoft Remote Desktop Services, Microsoft Active Directory/Entra ID, Microsoft Exchange Online, Microsoft SQL Server, Microsoft IIS, VoIP phone systems, Security appliances, Backup software, SD-WAN infrastructure, Wi-Fi and Mobile Device Management, and network troubleshooting
• Experience in a highly virtualized, converged datacenter environment
• Strong experience using service desk tools for ticket management
• Strong written and verbal communication skills
• Outstanding customer service and interaction skills
• Excellent attendance

WORKING CONDITIONS/PHYSICAL REQUIREMENTS:

• Weekend and night hours occasionally required
• Primarily sedentary work; Sedentary work involves sitting most of the time; May be occasionally required to exert up to 50 pounds of force and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects
• The office environment is generally favorable; Lighting and temperature are adequate, and there are minimal hazardous or unpleasant conditions caused by noise, dust, etc; Environment includes co-workers talking on the phone within close proximity
• Visual Acuity including regular use of items including a computer screen or monitor.
• Manual dexterity is regularly required including fingering, grasping, and typing; manual dexterity includes repetitive motion of the wrists, hands, and fingers
• Talking and hearing required to communicate with and listen to others to share or receive information; May be occasionally exposed to noise including telephone, office machinery, and conversations of others
• Occasional travel to other terminals required.

To navigate to the Dohrn Transfer Career Center and apply for this position, please go to www.dohrn.com, click on Careers, Apply Now, and choose your location.

Dohrn Transfer Company, LLC is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, religion or other legally protected status.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Computer networking: 1 year (Preferred)
• Server management: 1 year (Preferred)
• Software implementation: 1 year (Preferred)

Work Location: In person