Branch Manager Assistant assists the branch manager in the daily operations of a retail banking branch office. Performs routine branch opening, closing, customer service, and other operational tasks and activities. Being an Branch Manager Assistant assumes responsibility for the supervision of the branch office during the manager's absence. Assists in training and managing branch staff. Additionally, Branch Manager Assistant ensures that branch operations follow all company policies and procedures. Maintains the required security, operational, and service quality standards. Usually has completed a bank management training program. May require an associate degree. Typically reports to a branch manager. The Branch Manager Assistant supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Branch Manager Assistant typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Description
This position is responsible for assisting the Branch Manager in the day-to-day operations and supervision of the branch keeping within the framework of Farmers & Merchants goals, policies and procedures. Assume full charge of the office during the absence of the Branch Manager. Foster a positive work environment and ensure an overall excellent customer experience in the branch.
Essential Duties:
Non-Essential Duties:
Supervisory Responsibilities:
Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required.
Knowledge, Skills, and Abilities
Education and/or Experience (Required and Preferred)
Preferred:
Certificates, Licenses, and Registrations:
Physical and Mental Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment:
Work is primarily performed in an office setting where the noise level is usually moderate.
This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
Position Type/Hours:
This is a non-exempt position working Monday – Friday, 8:30 a.m. – 5 p.m. and rotational Saturdays with overtime as necessary.
Travel:
Occasional travel primarily within the Bank’s market areas during the business day with occasional out-of-area and overnight travel.
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