Branch Manager jobs in Columbia, MD

Summary: 

This position is responsible for overseeing the administration and efficient daily operation of a full-service, community bank branch.  Position will ensure superior levels of customer service; foster a positive, developmental and results-focused atmosphere; provide support, guidance, and training to their team while embodying the culture and leading by example; perform duties at a professional level; ensure the overall efficiency of their branch; develop new deposit and loan business; promote the sales and service culture through coaching, guidance and staff motivation; achieve individual and branch goals through new business sales, referrals and retention of account relationships.

 Duties and Responsibilities:

• Engage in business development activities and solicitation of new business prospects; actively involved in instilling and maintaining a positive sales environment through education of the Bank’s products and services.
• Motivate and monitor cross selling efforts compared to goals.
• Meet with customers to discuss needs or concerns and present appropriate Bank services.
• Direct and supervise all operational aspects of the branch including customer service, human resources, administration, facilities, and sales; maintain the overall performance and appearance of the branch. 
• Acquire and maintain a working knowledge of Teller and Platform duties.
• Process, solve, and answer complex customer transactions, problems or inquiries.
• Provide ongoing training and coaching to associates regarding operations, policies and professional development.
• Approve time off requests; schedules staff ensuring adequate coverage and present monthly schedules in a timely and efficient manner. 
• Ensure the branch is organized, maintained in a neat, professional, clean, and attractive manner and has supplies and resources to service customers.

• Approve or decline credit requests within approved lending limits; submits credit requests to proper authority for approval.
• Interview loan applicants; explains loan options, rates, terms, and collateral requirements; assist customers in the completion of credit applications.
• Obtain credit reports and other verifications as required and analyze credit data; consult with the Chief Credit Officer or other lending personnel when appropriate; advise loan applicant of decision; submit necessary documentation to loan administration for processing; and assist with loan closing. 
• Refer mortgage and commercial loan requests to the Regional Lending Team.  
• Work closely with the Bank Security Officer to maintain an updated security plan for the branch.
• Participate in various internal committees.
• Perform personnel actions including performance appraisals, disciplinary actions, and interviewing candidates for employment.
• Attain established Bank and branch goals through active participation in sales management programs.
• Represent and promote the Bank within the community; work with the Marketing Department in coordinating branch events. 
• Assure compliance with all Bank policies, procedures and processes, and all applicable state and federal banking laws, rules, and regulations.
• Perform other related duties as assigned by management.

 Qualifications:

• Bachelor’s Degree preferred, or equivalent combination of education, training, and experience required.  Minimum 5 years of Branch Management experience preferred.
• Ability to play a positive role in the development and growth of branch staff through excellent communication skills along with strong delegation skills ensuring a highly cross trained staff.
• Consistently applies superior decision-making techniques pertaining to inquiries, approvals and requests as they apply to existing policies and procedures, keeping within assigned approval limits.
• Able to assume responsibility for various branch functions in the absence of staff members or in overload situations.
• Excellent organizational, communication and time management skills 
• Ability to provide leadership, supervision and training for employees
• Demonstrated ability in organization and delegation skills.
• Focused on customer service
• Familiarity with recruiting and staffing
• Eager to expand branch with new accounts, clients and businesses
• Solid knowledge of bank software and Microsoft office.
• Able to analyze problems and strategize for better solutions

Physical Demands and Work Environment:

• Mobility sufficient to perform activities required of position, including travel to branch locations
• Manual dexterity for the functional operation of office equipment, such as computers, calculators, etc.
• Ability to actively engage in necessary communications with both internal and external customers.