Branch Service Representative provides centralized information and solutions services to assist branch employees with questions about processes and products. Serves as the point of contact to guide and assist branch staff with product information and operational policies. Being a Branch Service Representative responds to questions and resolve cases by researching bank procedures or regulatory governance and escalating issues internally as necessary. Completes call tracking and supporting documentation associated with each case. Additionally, Branch Service Representative may research and address inquiries regarding specific transactions. Requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The Branch Service Representative works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Branch Service Representative typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Branch Supervisor
Duties:
- Oversee the daily operations of the branch, ensuring efficient and effective performance
- Develop and implement strategies to achieve branch goals and targets
- Manage and motivate a team of employees, providing guidance, training, and support
- Monitor customer satisfaction and address any issues or concerns
- Build and maintain strong relationships with clients and stakeholders
- Ensure compliance with company policies, procedures, and regulations
- Prepare reports on branch performance, including sales, expenses, and customer feedback
- Identify opportunities for business growth and development
Experience:
- Proven experience in a managerial role, preferably in a similar industry
- Strong leadership skills with the ability to inspire and motivate a team
- Excellent communication and interpersonal skills
- Sound knowledge of financial management principles
- Ability to analyze data and make informed decisions
- Customer-focused mindset with a commitment to delivering exceptional service
We offer competitive compensation packages. Join our team and take your career to the next level as a Branch Manager. This is a great opportunity for someone who is organized, detail-oriented, and enjoys providing administrative support in an office setting. If you meet the qualifications listed above, we encourage you to apply for this position.
To apply for this position, please submit your resume along with a cover letter highlighting your relevant experience.
Job Type: Full-time
Pay: $14.00 - $16.00 per hour
Expected hours: 40 per week
Benefits:
Schedule:
Work Location: In person
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