Branch Service Representative provides centralized information and solutions services to assist branch employees with questions about processes and products. Serves as the point of contact to guide and assist branch staff with product information and operational policies. Being a Branch Service Representative responds to questions and resolve cases by researching bank procedures or regulatory governance and escalating issues internally as necessary. Completes call tracking and supporting documentation associated with each case. Additionally, Branch Service Representative may research and address inquiries regarding specific transactions. Requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The Branch Service Representative works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Branch Service Representative typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Taunton Federal Credit Union is looking to hire a service oriented individual to assist our members with a variety of financial transactions and servicing. If you enjoy working in customer service, but are looking for a career and potential for advancement, this is the position for you. The Branch Service Representative establishes and builds relationships with our members through service. Candidate must have flexibility to be scheduled as needed.
We offer excellent benefits, including medical and dental insurance, 401(k), paid Federal holidays, life insurance and tuition reimbursement opportunities! Read on for a detailed job summary and essential functions.
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