Business Application Delivery Manager jobs in Palatine, IL

The Dispatcher will be responsible for coordinating and dispatching cleaning teams to various locations, while maintaining clear communication between clients and cleaners. This individual will also be in charge of managing and updating the scheduling system, ensuring that all appointments are scheduled and completed accurately and in a timely manner.

Key Responsibilities:

- Receive incoming service requests from customers and schedule and dispatch teams to assigned locations.

- Communicate with clients to confirm and update appointment details, including any changes or cancellations.

- Maintain a database of scheduled appointments and ensure all necessary information, such as client preferences and special requests, are accurately recorded.

- Coordinate with cleaners to ensure they have the necessary supplies and information for each job.

- Monitor cleaners' progress and provide assistance and direction as needed.

- Handle any emergencies or complaints, and follow up with clients to ensure full satisfaction with the service provided.

- Continuously update and maintain the scheduling system to ensure accuracy and efficiency.

- Collaborate with the management team to identify areas for improvement and implement solutions to enhance the overall customer experience.

Qualifications:

- High school diploma or equivalent required; additional education or training in office administration is preferred.

- Previous experience in customer service, scheduling, or dispatching is strongly preferred.

- Excellent communication and interpersonal skills, with the ability to effectively communicate with clients, cleaners, and management.

- Strong organizational and time-management skills, with the ability to multitask and prioritize effectively.

- Proficient in using scheduling software and other computer programs.

- Ability to remain calm and make quick decisions in high-pressure situations.

- Knowledge of the cleaning industry and basic cleaning practices is an asset.

Benefits:

- Competitive salary and potential for bonus opportunities based on performance.

- Comprehensive training and ongoing support provided.

- Opportunities for growth and advancement within the company.

- Fun and dynamic work environment.