Business Banking Manager jobs in Arkansas

First Security Bank offers career opportunities for diverse, professional, and energetic individuals who foster a culture that values critical thinking, problem solving and who execute operational excellence.

Important Information Regarding Application Process: Please note that we do not accept resumes and encourage applicants to include work history on our formal application available via the "Apply Now" link. *Data from resume cannot be downloaded into application. We invite you to view additional job opportunities at https://www.fsbank.com/about/join-us/.

The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. This job description may be reviewed and modified at any time. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

SUMMARY

The Banking Center Manager ensures the efficient daily operation of a full-service banking center. Maintains staff by assisting with selecting, orientating, and training employees, maintaining a safe, secure, and legal work environment, developing personal growth opportunities. Develops new deposit, coordinates, and administers policies. Provides a superior customer experience and promotes sales and service culture through coaching, guidance, and staff motivation. Actively supervises and trains staff while assisting in the response of customer account inquiries and aids in resolving customer problems and complaints.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Responsible for management of the banking center team including service, sales, and operations. Adheres to all department and company policies and procedures and follows applicable banking regulations.

Personnel:

Operations:

Business Development:

Additional Duties & Responsibilties:

SUPERVISORY RESPONSIBILITIES: This position has supervisory responsibilities that include the ability to hire, terminate, discipline, and evaluate employee performance for all the retail employees. Ability to rapidly assess any situation, weigh the pros and cons of various approaches, and make an educated and informed decision.

Hours of Availability:

Regularly Scheduled Hours/Week: 40 hours | Monday - Friday 7:30am - 6:00pm | Rotating Saturdays 8:30am - 12:30pm (typically 1 per month). | *Extended working hours may be required.

Qualifications/Education/Experience/Skills:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Candidate must be, at a minimum, 18 years of age.

EDUCATION:

• High School Diploma or GED required.

EXPERIENCE:

• 3 years’ prior banking experience and strong understanding of CSR functions required.
• Previous supervisory experience preferred.
• Ability to successfully train employees.
• Have reached Retail Banking Specialist 3 level preferred (Internal Only)
• Working knowledge of Excel to assist with scheduling of employees required.

SOFT SKILLS

Foster a culture that values critical thinking and problem solving, engagement, inclusion, diversity, and execute operational excellence. Establish positive and productive work relationships; able to generate trust, ability, and willingness to give and receive honest, balanced feedback. Willingness to adhere to a strict ethical code of conduct.

PHYSICAL DEMANDS AND WORK ENVIRONMENT INFORMATION

Physical Demands
The employee must have the visual acuity to read materials in either a printed format or on a computer screen, view and identify customers at drive-through windows or on camera, identify customers inside the lobby and outside of the bank, review customer transactions and verify necessary information, and identify counterfeit currency. The position also requires the ability to articulate sufficiently well to communicate with customers and co-workers. The employee must have the ability to converse with customers in person, over the telephone, and using the drive-through service.

The employee must possess sufficient mobility to work in and move about in a standard office setting and sufficient hand, arm, and finger dexterity to operate a computer keyboard and other office equipment. Repetitive movement of the wrist, hands, and fingers will be required to handle currency and to operate office equipment including a money counter and drive-through tube. The employee must be able to lift coins and currency weighing up to 50 pounds.

The work environment described here is representative of what an employee encounters while performing the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Mental Demands
The duties of this position require the ability to maintain attention to detail and complete work projects accurately in a short amount of time, despite interruptions. The employee must be able to interact with customers in a calm and patient manner and to maintain confidentiality and professionalism in all situations. The employee must be able to use basic mathematical skills related to currency, including adding, subtracting, multiplying, and dividing numbers. The position also requires the ability to read and interpret documents and draft routine written communications.

EEO/AA/M/F/Vet/Disability