Business Continuity Manager leads the implementation and supports the development of a comprehensive business continuity strategy and programs, plans, and toolsets that support response, develop resiliency, and enable recovery from events that disrupt business operations. Establishes a framework and methodology to manage all business continuity life cycle activities, including risk assessment, business impact analysis, strategy development, implementation, testing and review, plan maintenance and updates. Being a Business Continuity Manager leads periodic review, validation, and workflow testing of documented business continuity plans. Develops and implements organization-wide training and communications. Additionally, Business Continuity Manager supports internal audits and regulatory exams of compliance with required regulations. Typically requires a bachelor's degree. May require the Certified Business Continuity Professional (CBCP) or similar BCP certification. Typically reports to a head of a unit/department. The Business Continuity Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Business Continuity Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
OVERVIEW: The Business Manager is responsible for performing the closing and financing function of the sales process on all new, pre-owned and brokerage transactions to facilitate a world class pleasure boating experience for all customers. The Business Manager will achieve targeted profit margins and product sales to drive high customer satisfaction and loyalty, while ensuring compliance with all company, state and federal laws and regulations.
POSITION RELATIONSHIPS: Reports to General Manager
DIRECT REPORTS: F&I Assistant
KEY TASKS:
Be responsible for closing all new, pre-owned and brokerage transactions while ensuring compliance with all company, state and federal laws and regulations.
Be responsible for gaining superior product knowledge to assist sales team members with all aspects of structuring a customer purchase, closing and delivery.
Be responsible for determining customer financing needs and calculate loan payment options based on a consultative interview process.
Be responsible for processing all customer credit applications to secure and present financing options.
Be responsible for collecting all forms of customer payment in accordance with company policy.
Be responsible for utilizing the menu selling system to present customers with financing and warranty options to achieve targeted sales goals.
Be responsible for coordinating all customer sea trials and delivery orientations with Sales and Service Department.
Be responsible for collecting all necessary trade-in vessel documents and ensuring trade-in evaluation process is completed thoroughly by products and the Service Department.
Be responsible for assisting Accounting Department in all aspects of closing and posting new, pre-owned and brokerage sales.
Be responsible for ensuring that all work orders are completed and forwarded to Service Department.
Be responsible for preparing loan package for lender funding within 5 business days.
Be responsible for building lender and other vendor relationships; ensuring proper lender mix.
Be responsible for maintaining knowledge on all current lender, insurance and warranty programs.
Be responsible for running lost sale reports to capture refinance and unsold warranty opportunities.
Be responsible for projecting a professional and service-oriented image to all customers.
Be responsible for actively participating in boat shows, selling events and other off-site promotions such as Getaways!
KEY RESULT AREAS:
F&I budget achievement
F&I penetration goal achievement
Warranty penetration goal achievement
Vantage sealant penetration goal achievement
Internal/external customer satisfaction
Timely and professional delivery of boat to customers
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