Business Process Optimization Director manages teams that study and develop optimization changes to an organization's business processes to improve operational efficiencies, quality, service, and profitability. Conducts research on best practices and industry trends for the business. Being a Business Process Optimization Director oversees the in-depth analysis of existing workflows. Utilizes flowcharts and process maps to define existing processes and identify areas needing improvement. Additionally, Business Process Optimization Director engages and organizes subject matter experts and cross-functional groups to collect inputs. Implements the tools required to collect and measure relevant data, identify key performance indicators (KPI), and produce a data-driven analysis of critical functions. Introduces new business processes to the organization and produces documentation, tools, and training to support adoption. Requires a bachelor's degree. Typically reports to a director. The Business Process Optimization Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Business Process Optimization Director typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
We have a Contract assignment available with our client in Harrisburg, PA.
Position: Business Process Analyst
Location: Harrisburg, PA
Duration: 6 Months
PTC requires a National Criminal Background Check prior to engagement start.
Work is primarily remote. However, the resource will be required on-site approximately 4 days per month.
** Resource will be required to be on-site approximately 4 days a month. **
Justification: The Pennsylvania Turnpike Commission (PTC) Information Technology Department (IT) is seeking to contract a full-time, Business Analyst resource for a period of 12 months in support of a variety of technology project initiatives. This position is to understand assigned business processes and through working with business owners and the IT department, assist with improving and automating the processes to increase reliability while reducing costs and / or work effort.
Description of Duties
Minimum Experience
Desired Skillset
Certifications / Education
Engagement Requirements
Required/Desired Skills
Skill
Required / Desired
Amount
of Experience
Expertise in Financial Management, Asset Management, or Request Management on projects of various sizes and subject matters.
Required
3
Years
Enterprise Business Solutions, specifically SAP projects.
Required
ITIL / ITSM practices and methodologies.
Required
Proficient in the Microsoft Office 365 suite of business software including Teams, Word, Excel, and PowerPoint
Required
Proficient in Microsoft Visio, and Microsoft ADO Testing Module.
Required
Bachelor’s degree in business management or information systems
Required
Business Process Analysis Certification
Job Types: Full-time, Contract
Salary: $40.00 - $55.00 per hour
Expected hours: 40 per week
Schedule:
Experience:
Ability to Commute:
Ability to Relocate:
Work Location: In person
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