Business Process Optimization Manager jobs in Jacksonville, FL

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Job Description

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The world of finance moves fast. At FIS, we’re faster. Our teams are empowered to learn, grow, and make an impact–in their careers and communities. We deliver innovation that advances the way the world pays, banks, and invests. If you want to grow personally and professionally, we’d like to know: Are you FIS?

What you will be doing:
GENERAL DUTIES & RESPONSIBILITIES
• Provides leadership for business process analysis team, including planning, coaching, recruitment, selection, performance development and mentoring.
• Monitors staff performance and works with employees to implement goals and document progress.
• Manages resources in a cost-effective, innovative manner while assisting subordinates in effective use of resources and tools.
• Manages staff to ensure all duties are performed in an accurate and timely manner.
• Create process change by integrating new processes with existing ones and communicating changes to impacted organizations.
• Develops and implements department policies and procedures.
• Ensures deadlines and production schedules are met and reallocates workloads as necessary.
• Troubleshoots issues that arise; handles escalated problems/questions from team.
• Works with management to determine budgets and forecasts for department.
• Plans and implements process improvement initiatives, e.g., ISO, Lean or Six Sigma.
• Develops metrics that provide data for process measurement, identifying indicators for future improvement opportunities.
• Recommend and facilitate quality improvement efforts.
• Measures performance against process requirements.
• Aligns improvement to performance shortfalls.
• Provides consultation on the use of re-engineering techniques to improve process performance and product quality.
• May deliver presentations and training courses including measurement, analysis, improvement and control.
• Surveys and analyzes best practices for techniques and processes.
• Communicates team progress.
• Performs cost and benefit analyses.
• Perform other related duties assigned as needed.

What you will need:

• Strong business and financial acumen

• Understand how to navigate the BSG organization, finance, and other leveraged services teams while building strong relationships.

• Ability to work with multiple functional and stakeholder groups to resolve issues.

• Strong written and verbal communication skills

• Advanced critical thinking, problem solving, and data manipulation skills.

• Experience in data trending and analytics, identification of data anomalies.

• Organizational and problem-solving skills, detail oriented with strong follow up skills.

• Deep understanding of information sources to support tactical deep dive assessments (data extracts, business rules, process/data flows)

• Ability to think logically and strategically to identify business billing process issues/risks.

• Ability to think outside the box and apply critical thinking skills, natural curiosity is extremely beneficial.

• Self-starter, comfortable to independently drive investigations into business billing process.

What we offer you:
At FIS, we are as committed to growing our employees’ careers as our own business. We offer:
• Opportunities to innovate in fintech
• Inclusive and diverse team atmosphere
• Professional and personal development
• Resources to contribute to your community
• Competitive salary and benefits.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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