Business Process Optimization Manager jobs in Wilmington, DE

As an Operational Excellence - Process Optimization Lead VP, within our Commercial Bank Team, you will report directly to the Global Head of Operational Excellence.  In this role, you will be responsible for driving cross-functional process change in order to increase process efficiency, improve the control environment and bring global consistency.

Job Responsibilities:

• Collaborate across global teams to lead working groups driving process consistency and optimization for all processes in the deal set up and loan servicing functions.
• Utilize tools such as process mapping, process mining, root cause analysis to define existing processes, review workflow end-to-end and identify areas of improvement.
• Implement the tools required to collect and measure relevant data, identify key performance indicators (KPI), and produce a data-driven analysis of critical functions.
• Engage and organize subject matter experts and cross-functional groups to collect inputs.
• Develop implementation plans with clear timelines to execute on any required process change.
• Document and develop escalation matrixes for any process deviation where regional or Line of Business nuances exist.
• Gather data and present to senior stakeholders the progress and measures of success. 
• Introduce new business processes to the organization and partner with key stakeholders to produce documentation, training for all employees globally to support adoption.
• Oversee changes or creation of applicable procedures and partner with production managers to ensure adoption within teams.
• Collaborate with product and technology teams to review impact to applications and workflow tools. 

Required Qualifications, Skills and Capabilities:

• A minimum of 5 years financial services experience gained at a top tier investment/commercial bank. 
• Certification Six Sigma, or alternate project management methods Lean, Agile and Scrum
• Outstanding leadership and interpersonal qualities
• Exceptional communication skills, with the ability to confidently present key updates at senior management forums and executive committees
• Ability to lead and inspire cross-functional teams with a proven track record in thinking/acting strategically to influence and drive change across teams & regions.
• Results driven: Ability to plan and lead/drive execution of projects; methodical approach to identifying and solving issues.
• Ability to foster a collaborative team environment within and across functional organizations.
• Proficient in analyzing and presenting data to identify trends and areas of improvement.

Preferred Qualifications, Skills and Capabilities:

• A minimum of 3 years of syndicated loan product experience (preferred but not a prerequisite)
• A minimum of 3 years of experience in a process improvement role (preferred but not a prerequisite)