Business Process Optimization Specialist jobs in Bentonville, AR

Position Summary

The role of the Business Application Specialist I reports to the Manager of Financial Applications. This position is responsible for troubleshooting, maintenance, and testing of Business Applications and solutions to ensure capacity.

Essential Position Responsibilities

• Application Management and Support:
  • Manage and maintain enterprise business applications, collaborating with business units to understand their processes and needs, translating them into application requirements.
  • Design workflows and screen schemes for complex projects, and support users in evaluating, testing, and configuring plug-ins.
• Technical Support and Troubleshooting:
  • Provide technical support to users through various channels (telephone, email, trouble tickets, chat) for issues related to hardware, software, and network.
  • Diagnose and resolve issues in a timely manner, collaborating with IT team members to escalate complex problems.
• Quality Assurance and Testing:
  • Participate in regression analysis, integration, and acceptance testing to ensure application reliability and quality.
  • Oversee the development and execution of coordinated testing plans for applications, including regression, unit, system, and integrated testing.
• Project Management and Collaboration:
  • Partner with business stakeholders, internal teams, and vendors to implement new technology and system features, troubleshoot defects, and resolve issues.
  • Meet with staff and administrative teams to address issues and improve quality and efficiency of patient care.
  • Engage with vendor support sites and staff to maintain business relationships and support job functions.
• Compliance and Security:
  • Ensure that programs and services meet standards for accreditation (e.g., Joint Commission, Quality, Promoting Interoperability) and safeguard protected health information.
• Operational Support:
  • Maintain communication through various tools, monitor help desk software for tickets, and assist with customer calls.
  • Participate in meetings, prepare project lists and timelines, and perform proactive system monitoring for performance, response, and patches.
• Business Tools:
  • Utilize and support a range of business tools including Paycom, JIRA, Confluence, Allscripts AFM, and Allscripts ASCS to drive the best care possible for healthier communities and ensure HR success.

Qualifications

• Education: High school diploma or GED, required.
• Licensure and Certifications: N/A
• Experience: Two years of financial applications support, required.

Work Environment: This position will spend 90% of time sitting while performing work in a standard office environment and 10% of time standing and/or walking while pushing, pulling, lifting, and/or carrying up to 50 lbs.