Business Process Specialist jobs in Bremerton, WA

About Us

Kitsap Credit Union is a not-for-profit, member-owned financial cooperative with more than 300 employees and 16 branches throughout Western Washington. We have a passion for making a positive difference. As a $2 billion-asset credit union, we are deeply committed to our members’ financial wellbeing and the prosperity and quality of life in the communities we serve. We are proud to be led by individuals with the experience and skills to drive our organization towards our goals for strategic growth and operational excellence. Our KCU Cares Foundation program focuses on providing resources and support for those struggling with homelessness or hunger and improving the financial well-being of the people in our communities. And beyond monetary efforts, we have provided thousands of hours in staff volunteerism and in-kind support.

At Kitsap Credit Union, our success is built on trust-based relationships and personalized service. We understand our employees are key to our success. They provide the personalized service to our members and contribute to the communities where we live. We are committed to providing a supportive, mission-driven, and inclusive culture where employees can grow their careers. To learn more, visit kitsapcu.org. 

About the Role

Kitsap Credit Union is hiring a full-time Business Services Specialist to work hybrid out of our Harborside location in beautiful Bremerton, WA. This position is responsible for providing support for the Business Services Program to carry out the strategic plan by managing existing relationships with, and cross selling, to business members. This function includes assisting in all areas of business member’s deposit and lending support needs and becoming a subject matter expert for business service product offerings.

Quick Facts

Reports to: Manager, Business Services

Employment Type: Full-time, hourly, non-exempt, hybrid

Salary Range: $25.90 - $29/hr depending on experience

Bonus Target: 5% potential incentive of base pay

Working Hours: Monday - Friday 8AM - 5PM

Grade: 8BC

Industry: Banking

What you will do

• Open and follow up on new business memberships and related business services leads in connection with the small business and commercial sales and servicing activity.
• Work collaboratively with the Business Services Manager and Credit Administration to present loans for approval, processing, documentation and funding/booking. This position also provides relationship management and servicing support for these business members.

• Assists with managing existing business member relationships including cross-selling business and consumer products to existing business members. 
• Develop comprehensive knowledge of business loan products and depository services along with lending and deposit regulations and internal loan policies.
• Provide support for business services including: business online banking, and all other ancillary product offerings to current and prospective business members.
• Assist the Business Services Manager in improving the knowledge of Business Services products throughout the other delivery channels, including supporting the Branch network and Business Development team to provide increased sales opportunities. 
• Prepare informative management reports on the Business Services origination and portfolio activities.

This role may be right for you if you enjoy connecting with and learning about local businesses, allowing you to deliver tailored business banking solutions. You pride yourself on your ability to meet personal sales goals, contribute to team goals, and thrive in a dynamic, team-oriented environment.  Your previous employers praise your excellent communication skills, proactive approach to meeting member needs, keen eye for detail, and ability to stay organized.  Your friends consider you inquisitive, welcoming, and easy to talk to.

Basic Qualifications

• HS diploma or GED required
• Minimum of two years of experience at a bank, credit union, and/or other financial institution working with business members and business lending
• Proven excellence in providing member service and team commitment
• Must be registered with the Nationwide Mortgage Licensing System (NMLS) within 30 days of hire and comply with the SAFE Act regulations
• Understand, model, and represent KCU’s core values

Our Values

Integrity: We believe in acting with honesty, trust, and respect which are at the forefront of our daily engagement.

Responsibility: We believe that responsibility is holding ourselves accountable for our decisions, actions, and their outcomes.

Collaboration: We believe in the power of a diverse group of people working together to achieve a united outcome.

Authenticity: We believe activities in actions that demonstrate our commitment to be transparent, dependable, and genuine in every day.

What We Offer

Not only are we one of the largest credit unions in Washington State, and growing, but we are also a company that cares about its employees. We back that up for our employees by offering competitive pay and a benefits package that helps support you and your family’s lifestyle. We value our employees, and we strive to keep our benefits comprehensive and affordable. Some of our benefits include:

Careers | Kitsap Credit Union (kitsapcu.org)

• Free onsite parking
• Annual time off and sick time accrued
• 11 Paid holidays
• 1 Personal day
• Medical, Dental, Vision, Short- and Long-term Disability, Life and AD&D Insurance
• Employee Assistance Program
• Choose from a PPO medical plan or a High Deductible with a Health Savings Account
• 3% KCU funded Safe Harbor Contribution to your 401K
• KCU will match up to 2% of your 401K contributions
• All 401K contributions are 100% vested
• Potential annual incentive in all roles within Kitsap Credit Union
• Tuition reimbursement
• 8 hours of paid volunteer time off
• Discounts on KCU's products and services
• Paid Care.com membership

We believe in the power of belonging – it’s in our DNA as a not-for-profit, member-owned cooperative. Our un-bank-like structure ensures that we remain all about people: our members, our employees, and the people in the communities where we live and work. We work hard to provide a collaborative and inclusive environment where you can grow and excel in your career.

We are dedicated to serving our members by providing personalized experiences, convenient access, and highly competitive products and services. But it goes much deeper than that. For more than 86 years, we have been relentless about making a positive difference in our communities. We understand that when our members and communities succeed, we all succeed, and that success can’t happen without great employees. If this is the kind of organization, you’re looking for.

****** Employment is contingent upon satisfactory credit, background, and reference checks.  Kitsap Credit Union is an Equal Opportunity Employer. All qualified applicants for employment will receive consideration without regard to sex, marital status, race, color, religion, national origin, age, veteran status, disability, genetic information, or any other protected status. ****** 

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