Business Process Specialist jobs in Houston, TX

Overview

The Site Manager/IT Specialist is responsible for effective management, administration, and control of business functions at identified client site(s). This person oversees the timely and effective resolution of all services contracted by the client while exhibiting exceptional customer service, overall operational efficiency and quality of business services.

Responsibilities

• Manages & oversee all services contracted by client at the assigned site by providing exceptional customer service & quality
• Evaluates and resolves high priority and complex problems through communication and negotiation with clients, vendors, and internal professionals in support of a proactive, responsive and friendly customer environment
• Manages budget, resource allocation, and forecasting tools to ensure best possible use of resources and to plan and report budgetary expenses effectively
• Manages status reports, productivity reports, and other source documents to ensure optimal performance is met by staff
• Functions as a liaison between the client & CBPS
• Prioritize and schedules all work including overflow work to backup facility
• Ensures proper maintenance and usage of all equipment and supplies
• Conducts staff meetings to ensure communication of corporate policies and goals
• Manages staff by selecting and recruiting, developing, and mentoring staff; handle corrective actions as necessary on a timely basis and in accordance with Company policy; evaluating performance; providing training and development opportunities; coach and counsel staff
• Ensures and analyzes production targets onsite are met daily, weekly, and monthly by measuring against Company goals, Interfaces with the client, operations team, and corporate departments as necessary
• Completes CBPS staff payroll, site billing, service enhancements and employee of the month
• Conduct presentation for GE entry level classes
• Facilitate new hire orientation for new CBPS employees
• Proficient in computer
• Provide desk side support for student and staff on site (Laptop imaging, phone set up, etc.)
• Conduct orientation classes for incoming students as needed
• Provide user support, troubleshooting and maintenance for telephone systems, printers and Audio/Visual equipment
• Manage in-house servers
• Manage digital switches and wireless access points
• Conduct checks of IT in the rooms prior and post class start
• Conducts minor on site IT repairs (cabling, wiring, etc.)
• Conduct and coordinate any network support (Projects/upgrades, WIFI outages, cameras, etc.)
• Manage on site IT equipment including but not limited to phone, cameras,
• Manage repairs and upgrades of Digital Media Players (DMPs)
• Manage the posting of holidays and required announcements on DMPs
• Manages the update of HLC graduation photos
• Other duties as assigned by Company and authorized Supplier

PHYSICAL DEMANDS/WORKING CONDITIONS

• Occasionally lifting and/or moving of up to 50 lbs.
• Mental qualifications include ability to perform all responsibilities efficiently and effectively
• Good organizational skills

EDUCATION

• High school diploma required, Associates Degree in Data Processing preferred

COMPUTER SKILLS/SUPPORT

• Proficient in computer
• Formal training in networking, server-techniques and operating systems software.
• Standard Office Package knowledge

BASIC QUALIFICATIONS

• Communicate effectively with diverse groups and clients
• Exhibit ability to establish personal credibility with customers and staff
• Ability to execute and deliver the highest quality and production and customer service
• Establish challenging, constructive, and open workplace culture

PHYSICAL DEMANDS

• Occasionally lifting and/or moving of up to 50 lbs.

What We Offer:

• Competitive pay & benefits!
• Comprehensive training and development programs that prepare employees to advance from within
• A company focused on creating a positive work and client environment
• Employee discounts on entertainment, products, and services nationwide!

Come Join Our Team!

Job Type: Full-time

Pay: $75,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Experience:

• Management: 5 years (Required)
• IT Specialist: 1 year (Preferred)
• Facilities maintenance: 3 years (Required)

Ability to Commute:

• Houston, TX 77029 (Required)

Ability to Relocate:

• Houston, TX 77029: Relocate before starting work (Required)

Work Location: In person