Business Process Specialist, Sr. jobs in Lake Charles, LA

Overall Job Summary

This position is responsible for initiating new business, building customer relationships, recommending products to meet the needs of the customer and delivering purchased merchandise to customers in the assigned market while meeting scheduling and quality standards.  The Specialist will provide customer service through building trusted relationships, offering seasoned advice, ensuring safe delivery of the product, resolving problems and handling product returns as required.

Essential Duties and Responsibilities (Min 5%)

1.    Maintain regular and predictable attendance.
2.    Work scheduled shifts, and have the ability to work varied hours, days, nights, weekends, and overtime as dictated by business needs. 
3.    Use sales reporting to identify opportunities for GURA with top customers.
4.    Reach out to existing customers to offer GURA and delivery services. – what are they not currently using us for?
5.    Maintain up to date knowledge base of products.
6.    Research local market to identify businesses and potential customers who are not current shoppers.
7.    Build additional business through unsolicited phone calls or in person visits with potential customers.
8.    Complete on the spot sales.
9.    Achieve monthly sales quota requirements.
10.    Represent the company at community events as a brand ambassador in the community
11.    Operate and maintain a delivery vehicle and delivery equipment including a trailer at times.
12.    Prepare merchandise for delivery, including assembly and loading into the vehicle.
13.    Deliver merchandise to a customer’s home, barn or property per the customer requirements, ensuring delivery procedures and documentation are completed.
14.    Ensure all safety procedures are followed.
15.    Accept returns from customers with a positive attitude.
16.    Report customer concerns to Manager and work to resolve any issues.
17.    Ensure merchandise being delivered is in good condition.  
18.    Perform store to store transfer of products as needed.
 

Qualifications

High Demand IT Specialized Skills

Platform Knowledge

Preferred knowledge, skills or abilities

•    Ability to work flexible hours.
•    Must have good driving record.
•    Must have valid driver’s license. 
•    Ability to navigate and read a map.
•    Ability to use GPS and mapping software.
•    Excellent customer service skills.
•    Good interpersonal skills required.
•    Must be a team player and be able to work well with minimum supervision.
•    Knowledge of safe work practices.
•    Ability to move large, bulky and or heavy merchandise.
•    Ability to use and maneuver a pallet jack.
•    Ability to use Microsoft Outlook and Outlook Calendar.
•    Ability to communicate with Customers and Stores to schedule delivery services.  
•    Ability to drive in all kinds of weather and road conditions.
•    Ability to work within tight time constraints in a fast paced environment.
 

Working Conditions

Physical Requirements

Disclaimer

This job description represents an overview of the responsibilities for the above referenced position.  It is not intended to represent a comprehensive list of responsibilities.  A team member should perform all duties as assigned by his/ her supervisor.