Business Process Technology Consultant jobs in Dover, DE

About this role:

Wells Fargo is seeking a Senior Lead Business Execution Consultant for our Small Business Card Team in Cards & Merchant Services, part of Consumer Lending. This role will be responsible for driving change across the customer lifecycle to improve how we do business and better serve our small business customers. This work will include working closely with legal, risk, controls, and compliance partners to develop a strong foundation to meet business needs and drive future growth. The ideal candidate had robust experience partnering with key functional partners to drive process improvements, leading complex cross-LOB initiatives, and influencing all levels of an organization to define enterprise solutions.

Card and Merchant Services (CMS) helps customers by providing a variety of products across the credit spectrum. The team delivers industry leading rewards, offers, products and benefits that help our business customers start, run, and grow their business. Learn more about the career areas and business divisions at wellsfargojobs.com.

Critical to success in this role will include a firm background in the First Line of Defense (FLOD) or equivalent within legal, risk, compliance and controls in the financial services industry with an ability to credibly challenge partners appropriately. The Senior Lead will have strategic experience leading complex initiatives at scale across a matrixed organization which will include providing strategic direction and influencing key partners to design and build a best in class experience.

In this role, you will:

• Act as an advisor to the Business Card leadership team to drive performance, process improvements, and initiatives to meet key legal, risk, compliance, and control deliverables
• Lead the strategy and execution of highly complex initiatives and process improvements  that require solid analytical skills, extensive knowledge of business processes , and a deep understanding of business strategy
• Provide vision, direction, and expertise to senior leadership for implementing innovative and significant business solutions that are large scale and cross functional
• Lead team meetings, key partner meetings, or steering committees to facilitate decision making and support delivery of initiatives
• Strategically engage with all levels  within the organization across multiple lines of businesses and serve as an experienced advisor to the business card leadership team
• Provide direction to a cross functional team using business expertise

Required Qualifications:

• 7 years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Required Qualifications for Europe, Middle East & Africa only:

• Experience in Business Execution, Implementation, or Strategic Planning, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Legal, risk, controls, and/or compliance experience within the financial services industry 
• Knowledge and experience within the FLOD (First Line of Defense) with an ability to credibly challenge and partner with internal partners
• Experience working with and supporting small business customers highly preferred
• Experience with Agile methodology of project delivery, including but not limited to partnering across multiple products to deliver large initiatives at scale
• Strategic experience leading complex initiatives at scale across a matrixed organization which will include strategic direction and influence of solution designs to build best in class experience
• Proven ability to collaborate and build relationships across the organization to effectively drive the business forward
• Excellent verbal/written communication and strong writing/presentation skills, experience using data to tell a cohesive story to gain alignment with key partners
• Demonstrated ability to take initiative, prioritize and manage multiple complex initiatives concurrently

Job Expectations:

• Willingness to work on-site at stated location on the job opening

• This position offers a hybrid work schedule

• Ability to travel up to 10% of time

• This position is not eligible for Visa sponsorship

Required location(s) listed below. Relocation assistance is not available for this position.

Posting locations:

Wilmington, DE

Chandler, AZ

Charlotte, NC

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.