Business Process Technology Consultant jobs in Salinas, CA

Job no: 526633
Work type: Staff
Location: Monterey Bay
Categories: Unit 9 - CSUEU - Technical Support Services, Probationary, Full Time, Information Systems & Technology

Classification: Information Technology Consultant- Career
Hours: Full-time / 40 hours per week
FLSA: Exempt

Anticipated Hiring Salary Range: $6,200-$6,800 per month
CSU Salary Schedule

• CSUMB provides pay scales representing its good faith estimate of what the university reasonably expects to pay for this position. The pay offered to a selected candidate will be determined on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, and CSU systemwide pay for comparable jobs.

Priority Screening Date: Aril 19, 2023
Recruitment Status: Open Until Filled

ABOUT CSUMB

Powered by an inspiring Founding Vision Statement, California State University, Monterey Bay (CSUMB) is a mid-sized comprehensive baccalaureate and masters granting university whose staff and faculty help transform student lives with a focus on student success and engagement through experiential learning, service learning in its regional community, and the promotion of multicultural and global perspectives on and beyond campus. With a vibrant, diverse student body of over 7,400 students. CSUMB is both a Minority Serving Institution (MSI) and a Hispanic Serving Institution (HSI).

The university's Strategic Plan prioritizes inclusive excellence through recruiting and investing in the development of a diverse body of faculty, staff, and administrators. CSUMB's sustainability initiative is to be carbon neutral by 2030. The university's faculty and staff, many of whom live in the East Campus housing development, appreciate living and working so close to the shores of the beautiful Monterey Bay. As one of the 23 campuses in the California State University (CSU) system, CSUMB offers excellent benefits, including access to below-market-rate campus housing and competitive salaries for faculty and staff.

PURPOSE:

Under the general direction of the EEIP Director of Finance and Business Operations, the incumbent will provide consultative support and services; technical advice and expertise; administer databases; and provide training and communication materials for the College of Extended Education and International Programs (EEIP).

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following:

Data Administration and Support:

• Administer databases and ensure that data sources are accurate and readily accessible to the user community. Design, implement and administer college databases along with all appropriate API integrations for different department automations. Oversee the development and maintenance of appropriate databases and mailing lists to target students.
• Build and maintain external websites outside of CSUMB.edu including flipbooks, applications, webpages and websites. Maintain College of Extended Education external server (CSUMBEEIP.com).
• Design, develop and administer the College's Customer Relations Management System. Administer transitional downloads and communication between systems (currently Airtable and Oasis). Build and maintain all current dashboards and tables to support EEIP programs for reporting purposes. Implement the integration of daily and on-going marketing and communication. Assist Marketing Specialist in monitoring application and lead data.
• Oversee the maintenance of web presence for all EEIP programs. Monitor and report on web & social analytics. Recommend and implement streamlined information pathways, and develop new websites (within existing content management system). In collaboration with relevant staff, oversee the maintenance of all EEIP websites with accurate information.
• In coordination with EEIP marketing staff, assist with inventory management of collateral and promotional materials.

User Support:

• Provide consultative support and services to the user community to ensure problem resolution, system/data access, and optimal system performance.
• Assist users to develop or use applications and software packages and their features.
• Install, configure, and modify applications, databases, and other systems.
• Administer all digital permissions access for computer systems across the College.

Resource Evaluation and Needs Analysis:

• Provide technical advice and expertise in the evaluation, purchase, upgrading, and maintenance of software and/or hardware resources.
• Develop future program applications integrations as needed and administered the current implementation of software products (such as Symplicity) to manage application process for international students and CSUMB study abroad students.
• Identify business practices and procedures to maximize efficiency and reduce the time required to enter and update data.
• Research available products and systems and recommend alternatives to meet identified needs.

Training:

• Provide training and communication materials to users that maximize their ability to utilize system capabilities, features, and other resources.
• Train staff on the input and retrieval of information from College databases and Customer Relations Management System including the development and maintains of forms used to capture data.
• Prepare procedures and training documents to support user needs.

Other Functions:

Performs other job-related duties and special projects as assigned.

KNOWLEDGE, SKILLS AND ABILITIES:

Knowledge: Knowledge of information technology systems and/or applications, including campuswide systems and multimedia environments, access procedures, networks, and/or databases. Knowledge of data administration principles and techniques. Knowledge of network administration. Knowledge of training theory and practices demonstrated by an ability to develop and deliver technical training and User documentation. Knowledge of statistical and/or research databases.

Skills: Proficiency using standard software packages. Demonstrated interpersonal and communication skills in working with users to interpret needs and provide appropriate solutions. Subject matter expertise in a specialized discipline or body of knowledge.

Ability: Ability to apply consultative skills to assess user needs and provide appropriate support. Ability to integrate multiple applications and/or systems. Ability to analyze data requirements and research data availability and access methods. Ability to coordinate and implement data exchanges and conversions.

MINIMUM QUALIFICATIONS:

A basic foundation of knowledge and skills in technical information systems and application program packages is a prerequisite for this position. This foundation would normally be obtained through a bachelor's degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study.

SPECIALIZED SKILLS:

Experience with spreadsheet, database, e-mail, social media, and web analytics.

PREFERRED QUALIFICATIONS/DESIRABLE EXPERIENCE:

Experience in a higher education or related environment. Experience in technical support for online advertising coordination, SEO analytics, website development and security protocols, web content management, scripting languages such as PHP/LARAVEL, HTML, and Javascript, SQL databases, and cross-platform application workflow automation with products such as Zapier. Technical fluency with Microsoft Office Professional Suite, and Google products (mail, calendar, Drive, analytics). Demonstrated understanding of and commitment to CSUMB's Vision.

SPECIAL CONDITIONS OF EMPLOYMENT & POSITION DESIGNATIONS:

• All offers of employment are contingent upon the successful completion of a background check (including a criminal records check).
• The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
• This position will have a duty to report to the Campus Title IX Officer information pertaining to victims of sex discrimination, sexual harassment, sexual misconduct, dating/domestic violence, and stalking as required by CSU Executive Order 1095.
• This position has been designated as a sensitive position with access to and responsibility for detailed personally identifiable Level 1 confidential information about students, faculty, staff or alumni that is protected, personal or sensitive as defined in the CSU Information Security Data Classification Standards.
• This position is designated at a Campus Security Authority (CSA) and will be required to participate in annual training and to immediately forward to the Clery Director all reports of crimes brought to their attention pursuant to the Clery Act and California State Education Code, Chapter 16, of the Donahue Higher Education Act, Section 67380.
• This position is required to comply with confidentiality requirements outlined in the Department of Education's Family Educational Rights and Privacy and California's Educational Code Chapter 13 regarding sensitive student issues.
• May require occasional evenings and/or weekend work.

PHYSICAL ENVIRONMENT:

Office environment with standard equipment and tasks. Position requires working at a computer and desk for extended periods of time. May require travel between campus offices and off-campus locations.

The health and safety of our students, faculty, and staff remain our highest priority. While on campus, students, faculty, staff, and the community will be expected to follow all campus safety mandates.

Per the CSU COVID-19 Vaccination Interim Policy, all students and employees are required to submit their vaccination status to the Otter Vaccination Registry and are encouraged to be vaccinated.

BENEFITS/PERKS:

CSUMB offers a premium benefit package that includes outstanding vacation, health, dental and vision plans; membership in the California Public Employees Retirement System (CalPERS); and 15 paid holidays a year. For more information, visit CSU System Benefits. Additionally, as a perk, the University Corporation at CSU Monterey Bay provides access to affordable campus housing based on availability; visit Schoonover Employee Housing for more information.

APPLICATION PROCEDURE:

For full consideration, applicants must complete the required online application prior to the priority screen date found at Careers at CSUMB. Application submissions received after the application screening date will be reviewed at the discretion of the University. Materials submitted become the property of CSUMB and will not be returned.

CSUMB is not a sponsoring agency for staff or management positions.

Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting Human Resources at (831) 582-3389 or emailhumanresources@csumb.edu. All employees must be eligible for employment in the U.S.

GENERAL INFORMATION:

CSUMB hires only individuals lawfully authorized to work in the United States and is an E-Verify employer. In compliance with federal crime awareness and campus security legislation, including the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics, you can view the notice of availability and access the Cal State University, Monterey Bay annual security and fire safety reports at https://csumb.edu/clery/asr-and-fsr-notices-availability/.

CSUMB is a smoke and tobacco-free campus.

AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER:

CSUMB is an Equal Opportunity Affirmative Action employer seeking to recruit and support a broadly diverse community of faculty and staff. We value and celebrate diversity in all its forms and strive to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion. We consider qualified applicants for employment for their anticipated contributions and without regard to race, color, religion, national origin, age, gender, gender identity or expression, sexual orientation, genetic information, medical condition, pregnancy, marital status, veteran status, or disability.



To apply, visit https://careers.csumb.edu/en-us/job/526633/information-technology-consultant-user-consultation

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