Description

NEW Health Offers Competitive Salaries and Benefits

• Four weeks of paid time off plus 9 holidays (232 hours total).
• Flexible scheduling opportunities for flex schedule and no weekend hours.
• NEW Health strongly values your professional and educational advancement, including paid training time, opportunity for advancement, and promoting from within. For this position an employee is eligible for $250 per year in continuing professional education funds and may request up to $5,250 per year for education assistance.
• Medical and Vision insurance for you and your family is 100% paid for by NEW Health.
• Employee Dental and Life insurance is 100% paid for by NEW Health.
• NEW Health pays for $50,000 of Life insurance and AD&D per employee.
• Eligible for annual pay increase.
• Longevity bonus (after second anniversary).
• 401k with employer match.
• NEW Health offers many additional employee benefits, including discount Pet Insurance, complimentary Counseling (for grief, anxiety, stress, parenting, etc.), free and discounted Legal Services, free support for Home Ownership (buying, financing, moving, selling), and more!

Purpose of Job:

Improve the overall health of the communities we serve by providing technical support to ensure quality patient care and user satisfaction.

Essential Duties and Responsibilities:

• Designs, configures, and maintains physical and virtual server environments.
• Creates backup jobs and monitors backup systems. Perform validation tests on a regular basis.
• Configures and maintains cloud services such as Office 365.
• Assists with planning and execution of hardware/software upgrades and disaster recovery plans.
• Creates and maintains documentation related to server and storage infrastructure technologies.
• Serves as escalation resource for helpdesk staff to troubleshoot and resolve system issues.
• Escalates unresolved issues to vendor support.
• Participates in regular on-call schedule.
• Performs other duties as assigned.
• Travel may be required. 

Qualifications

Qualifications:

Education/Experience: Associate’s degree or commensurate experience in a technical field required. Bachelor’s degree in a technical field preferred. Microsoft Certified Professional, VMWare VCP, or related certifications preferred. Three or more years of experience installing and troubleshooting computer hardware, software, servers, and related storage systems in an enterprise environment required. Experience with health information technologies preferred.

Skills: Excellent technical skills, problem-solving skills, verbal and written communication skills required. Ability to work at times with little direction, contribute to a team environment, maintain positive attitude and commitment to quality required. Ability to work under tight time constraints, handle high stress and changing priorities required.

Physical Demands:

While performing the duties of this job, the employee is regularly required to hear, use vision, stand, sit and be mobile. The employee will use hands to finger, handle and feel. Communicating occurs constantly throughout the day. Lifting occurs about half the time up to 10lbs and less than one-quarter of the day from 11-40lbs. Rarely is there a need to lift more than 41lbs.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.