Business & Systems Analyst jobs in Monterey, CA

Help Desk Specialist I

Location: Monterey, CA onsite role

Long Term

No of Resumes required – 1 resume required

Experience : Max- 5-6 years

Citizen type - US Citizen required
IT Developer Support Tasks:

3.1 Level 1 Support

3.1.1 Answer incoming technical trouble calls via phone, face-to-face, and email from ISG faculty, staff and students.

3.1.2 Determine the nature of problems (e.g., routine, non-routine, user error, faulty data lines, equipment malfunctions, software malfunctions, etc.), by quickly gathering data and providing users with solutions to problems by utilizing knowledge of software and troubleshooting and repair skills.

3.1.3 If the problem is related to an NPS Enterprise-related issue, enter the information collected into the NPS Enterprise automated trouble ticket system and submit it to appropriate NPS ITACS team for prompt resolution.

3.1.4 Make an initial assessment of requests, attempt to resolve, or refer to someone who can. 3.1.5 Keep customers informed on request status and progress.

3.1.6 Participate in the delivery of a full range of customer support services to the organization: installing, configuring, upgrading, and troubleshooting any hardware and software components.

3.1.7 Present formal and informal information technology training and assistance to customers.

3.1.8 Seek information from guidelines and manuals in order to research system problems and provide assistance to customers.

3.1.9 Maintain ISG webpage and update on a regular basis.

3.1.10 Operate and maintain ISG computer lab.

3.1.11 Set up ISG student computers as required.

3.1.12 Assist with enforcing security and privacy requirement on user software and ISG network environments.

3.2 Level 2 Support

3.2.1 Support technologies including computer hardware and software, computer assisted information retrieval, data communication networks, local area networks and technology interfaces.

3.2.2 Determine if equipment is covered by warranty or maintenance contract and process accordingly.

3.2.3 Remove and replace defective hardware components.

3.2.4 Perform all upgrade of hardware to include memory, fixed storage, and installation of network interface cards (NIC).

3.2.5 Troubleshoot and resolve conflicts between ISG operating requirements and NPS/DSCA software, systems, applications, hardware/devices, and operating systems.

3.2.6 Keep customers informed on request status and progress.

3.2.7 Perform trend analysis on common and recurring issues.

3.2.8 Ensure the integrity and availability of all ISG computer and mobile computing systems by patching and updating ISG network connected systems.

3.2.9 Monitor, maintain and service ISG Local Area Network (LAN) and ensure access to LAN by ISG faculty and staff.

3.2.10 Update and maintain Operating System and application software at least monthly and whenever critical security updates are available.

Minimum technical Requirement: - (1 year or more)

• At least one year experience installing, operating, maintaining and troubleshooting various computer operating systems (Windows, Mac, Linux, iOS, Android, etc.), as well as experience in various techniques, requirements and methods, including systems management software concepts and functions in order to install, maintain, and repair computer hardware and software.

Education: Bachelor's degree in an IT-related field.

Certifications:

• All support personnel must possess “CompTIA Security ” or other acceptable cybersecurity workforce certifications as required in DoD 5270 at the IAT-2 level -or- obtain certification within 12 months of being assigned to the contract.

Job Type: Contract

Pay: $21.47 - $45.00 per hour

Experience:

• Help desk: 5 years (Required)
• Windows: 5 years (Required)

Ability to Commute:

• Monterey, CA 93940 (Required)

Ability to Relocate:

• Monterey, CA 93940: Relocate before starting work (Required)

Work Location: In person