Call Center Manager jobs in Decatur, AL

Primary Responsibilities/Requirements:

• Place outgoing calls to patients to set up physical therapy appointments
• Answer all incoming phone calls to the call center
• Ability to communicate professionally, both oral and written for clear, legible messages
• Pleasant, friendly demeanor with the ability to communicate effectively with patients and all incoming/outcoming callers
• Schedule appointments for all physical therapy clinics at TOC
• Highly motivated with the ability to work under pressure
• Positive, teamwork attitude
• Assist with any other task assigned
• This position will require you to spend extensive amounts of time on the phone with patient
• Strong customer service skills and problem solving
• Knowledge of data entry and excel a plus

Must also possess:

• Ability to work under pressure and meet deadlines
• Outstanding organizational, verbal and writing skills
• Independent and highly motivated
• Initiative and self-discipline
• Proven positive, "teamwork" attitude in work history

Physical Demands:

• Must be able to use arms, hands, and fingers skillfully
• Constant sitting for long periods of time
• Must be agile and able to work efficiently in space limited areas
• Consistently work at a productive pace
• Must readily adapt to frequent treatment schedule changes

To apply please visit: https://www.visittoc.com/about-us/careers/

Experience

• 1-2 years of medical office experience preferred

Behaviors

• Enthusiastic: Shows intense and eager enjoyment and interest
• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well