Call Center Manager jobs in Jackson, TN

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Contact Center Representative (Call Center)
  • Fedex Employee Credit Association
  • Memphis, TN OTHER

  • Overview

    Looking for a career in the financial industry? We are hiring immediately! Full-time with benefits!

     

    FedEx Employees Credit Association (est. 1974) is a not-for-profit federal credit union which seeks to be the first-choice provider of financial solutions to FedEx employees, retirees, and their families, enabling our members to secure their financial future and realize their dreams.

     

    FECA has a caring team of employees, deeply invested in the communities it serves. FECA offers competitive compensation and benefits (medical, dental, vision, life, AD&D, short-term disability, EAP, 401k with company match, profit-sharing, discounts on financial products and services, paid vacation and personal days, and paid time for volunteering) as well as extensive professional development opportunities including on-site educational and leadership development programs.

     

    With over half a billion dollars in assets and more than 100,000 members, FECA has branches in Memphis, TN; Los Angeles, CA; Indianapolis, IN; Pittsburgh, PA; Harrison, AR; and Fort Worth, TX. FECA’s corporate offices are in Memphis, TN. For more information, visit fecca.com.

     

    Title: Contact Center Representative (Call Center) 

    Reports To: Supervisors and Assistant Vice President, Member Services

    Schedule: Various between 7:30 a.m. - 5:30 p.m., Monday - Friday

    Location: Nonconnah

    FLSA Status: Non-Exempt

    Responsibilities

    Normal Duties and Responsibilities: 

     

  • Serve our members.  
  • .Provide assistance with membership eligibility requirements, account inquiries and requests, servicing for credit debit cards, loan payments, and other member needs.
  • Identify cross sell opportunities for new and existing members with services and products that best matches the members’ needs and qualifications. 4.
  • Utilizing a “member centric” approach, determine individual member’s financial needs and recommend the appropriate products and services in order to improve the member’s financial lives
  • Effectively answer questions by listening, collecting data, securing answers and reporting results in order to assist members in solving accounts related issues.
  • Assist with Live Chat, as needed. 
  •  Must maintain strictly confidential information pertaining to the Credit Association, member, and employee business.
  • Maintains regulatory compliance including the Bank Secrecy Act. 
  • Follows the CARE and QA Service Standards and maintains excellent understanding of FECA products and services.
  • Participates in ongoing training for professional and personal development.
  • Maintains a positive, professional attitude and works well with a team.
  • All other duties and responsibilities as assigned. 

    • Qualifications

    Minimum Qualifications: 

     

  • Some college preferred, or an equivalent combination of education and experience. Financial Institution experience preferred, including understanding of credit union philosophy and knowledge of credit union rules and regulations.
  • Demonstrated ability to investigate and solve complex problems.
  • Excellent written and verbal communication and basic math skills.
  • Must be accurate, organized, attentive to details, and manage time well.
  • Proficiency in Microsoft Office. 
  • 9 Days Ago
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Call Center Director
  • J K Products & Services Inc
  • Jonesboro, AR FULL_TIME
  • Summary/ObjectiveManages the day-to-day operations of the call center encompassing several divisions. SunLync support team, JK Parts/Sales call center, JK Customer Service call center, and the JK Bed ...
  • 20 Days Ago
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CALL CENTER CLERK
  • St. Bernards Healthcare
  • JONESBORO, AR PART_TIME
  • JOB REQUIREMENTS Education High school education or equivalent. Experience One year food service experience in a hospital food service similar to SBRMC. Diet office or patient diet experience preferre...
  • 20 Days Ago
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CALL CENTER SPECIALIST
  • Universal Health Services, Inc.
  • Memphis, TN FULL_TIME
  • ResponsibilitiesLakeside Behavioral Health System provides an excellent opportunity for those seeking to be part of a team-oriented and compassionate organization. Our staff tell us that our team is t...
  • 22 Days Ago
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C
Call Center Supervisor
  • Caissa Public Strategy
  • Memphis, TN FULL_TIME
  • Join Caissa K12 as a Call Center Supervisor Are you ready to be part of a dynamic team dedicated to revolutionizing enrollment in public school districts across the nation? Caissa K12, a rapidly expan...
  • Just Posted
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Call center representative
  • Stout
  • Paragould, AR FULL_TIME
  • Customer Service / Remote - Anywhere in U.S. / Up to $34 per hour / Medical, Dental, Vision, & Life / 401k match / PTO / 8 : 30a-5 : 30p EST - As a Call Center Rep you'll : Answer inbound and make out...
  • 1 Day Ago
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0 Call Center Manager jobs found in Jackson, TN area

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Clinical Wound Specialist - Jackson, TN
  • Rehab America
  • Jackson, TN
  • The Clinical Wound Specialist will serve as an expert clinician and consultant for wound prevention and in all aspects o...
  • 4/26/2024 12:00:00 AM
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Sales VP’s, National Account Manager, and / or Regional Sales Managers
  • GHA Technologies, Inc
  • Jackson, TN
  • Financial Highlights – Enjoy an Immediate Pay Raise! $2,500 First Week Training Pay for the first five training days. $5...
  • 4/26/2024 12:00:00 AM
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Maintenance Planner
  • Koch Industries
  • Jackson, TN
  • Your Job Georgia Pacific is immediately hiring for Maintenance Planner to join our Dixie® team in Jackson, TN. We are se...
  • 4/26/2024 12:00:00 AM
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Field Service Technician/ Industrial Mechanic
  • Triad Service Center
  • Jackson, TN
  • Triad Service Center is seeking a qualified Field Technician for service and repair of light industrial equipment in the...
  • 4/26/2024 12:00:00 AM
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Retail Sales Associate (Overnight)
  • AutoZone Inc.
  • Jackson, TN
  • AutoZone is committed to being an equal opportunity employer. We offer opportunities to all job seekers including those ...
  • 4/26/2024 12:00:00 AM
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Director of Technical Services
  • Korn Ferry
  • Jackson, TN
  • Korn Ferry has recently partnered with a private-equity food manufacturer in West Tennessee seeking a Director of Techni...
  • 4/25/2024 12:00:00 AM
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Administrative Assistant
  • Rose International
  • Stanton, TN
  • Date Posted: 04/04/2024 Hiring Organization: Rose International Position Number: 461697 Job Title: Administrative Assist...
  • 4/23/2024 12:00:00 AM
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Wealth Management Client Coordinator
  • First Horizon Advisors, Inc.
  • Jackson, TN
  • Location: On site at location listed in job posting. Summary The Wealth Management Client Coordinator will be actively i...
  • 1/24/2024 12:00:00 AM
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About Jackson, Tennessee

Jackson is a city in and the county seat of Madison County, Tennessee. Located 70 miles (110 km) east of Memphis, it is a regional center of trade for West Tennessee. Its total population was 65,211 at the 2010 census and 67,265 in the 2012 Census estimate. Jackson is the primary city of the Jackson, Tennessee metropolitan area, which is included in the Jackson-Humboldt, Tennessee combined statistical area. Jackson is Madison County's largest city, and the second-largest city in West Tennessee next to Memphis. It is home to the Tennessee Supreme Court's courthouse for West Tennessee, as Jackso...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Call Center Manager jobs
$48,367 to $71,427
Jackson, Tennessee area prices
were up 1.3% from a year ago
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What does a Call Center Manager do?

Call Center Manager in Blythewood, SC
Follow processes and operational policies in selecting methods and techniques for obtaining solutions.
May 01, 2023
Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Contact Center.
May 03, 2023
Call Center Manager in East Hartford, CT
Prepares and provides monthly, quarterly and/or annual reports along with accompanying statistical reports and other analyses as requested by the client and/or regional staff.
March 18, 2023
Call Center Manager in Franklin, OH
Hold team members accountable to goals and policies.
June 02, 2022