Call Center Manager jobs in Norfolk, VA

Life Protect 24/7 is an inbound sales call center searching for an exceptionally talented and motivated leader who develops and challenges their team to be leaders in sales. If this sounds like you, you are a great candidate for our Full Time Inbound Call Center Sales Manager position. 

How do you do that?

You will lead a team of 15-20 team members in a positive atmosphere in a remote setting, while working in office. Team members receive calls from diverse customers that have expressed interest in our product and service – a medical and security alert system that goes wherever you do. A service that helps rescue over 5,000 individuals every month.

The Inbound Call Center Sales Manager will serve as an active advocate for our company and its employees. The successful candidate will relay company goals, quality standards, and processes, and procedures to our team through servant leadership.

Your sales team is the heartbeat of our culture – enthusiastic representatives of our company and advocates for our clients. Our upbeat work culture promotes development and individual training, games, incentives, and opportunities for advancement to help develop and solidify necessary sales skills. The successful candidate will effectively educate and support sales representatives through their sales experience. As a manager, building rapport and establishing relationships with our team is achieved by genuinely listening, identifying needs, communicating with clarity, and providing solutions to their questions and concerns.  

What we offer:  

• Competitive Pay

• Weekly Pay

• Paid Training

• Paid Time Off

• Medical, Dental, Vision, AD&D, and Life Insurance

• HSA Options

• 401k with Company Match

• Employee Development Program

• Employee Product Discount

• Beautiful Call Center Work Space

• Convenient access to walking trails and Norfolk Premium Outlets

What you offer:

• Must be at least 18 years of age

• High school diploma or equivalent

• 2 years of experience leading a team in a call center environment

• At least one year of experience in leading a remote team

• Experience in monitoring call quality, call queue, and coaching sales

• Strong communication skills (verbal, written, and interpersonal)

• A customer focused approach with adaptability to new situations 

• Ability to multitask, prioritize and manage time 

• Ability to motivate and engage a sales team

Pay: starting at $52,000 with opportunities for monthly/quarterly bonuses

Schedule: (some movement for flexabilty)

• Saturday 8am to 10pm

• Sunday  8am to 8pm

• Monday 8am tp 6pm

If this sounds like the spot for you, and you meet our qualifications, we invite you to apply and bring your skills and charisma to our table.

We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. We are an E-Verify company.