Call Center Manager jobs in Peshastin, WA

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Call Center Manager
  • Ziply Fiber
  • Ephrata, WA FULL_TIME
  • Job Description

    Position Title: Call Center Manager

    $47,250 to $78,750 annually DOE

    Comprehensive health benefits include - medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and education reimbursement programs.

    At Ziply Fiber, our mission is to elevate the connected lives of our communities every day. We’re delivering the fastest home internet in the Northwest, with a focus on areas traditionally underserved by mainstream internet companies. And as our state-of-the-art fiber network expands in WA, OR, ID and MT, so does our need for team members who can help us grow and realize our goals.

    We may be building internet, but we are reaching real people. We strive to build relationships and provide customers and communities with refreshingly great experiences.

    We emphasize our values in all our interactions:

    Genuinely Caring: Our customers and colleagues are people, and quite possibly our neighbors. We put ourselves in their shoes and give them our full attention.

    Empowering You: We empower our customers to choose the products that best meet their needs, and we support our employees to implement solutions that elevate the experiences of our customers and coworkers.

    Innovation and Improvement: We always look for ways to make the experiences of our customers – and each other – better.

    Earning Your Trust: We earn trust by communicating simply and transparently as real people, not as a corporation.

    Job Summary

    The Call Center Manager at Ziply Fiber is dedicated to ensuring our department consistently delivers outstanding service. By creating and upholding effective procedures, processes, and policies, they guarantee the highest quality of customer care. Exceptional customer service is our top priority, and the call center is committed to this mission.

    Essential Duties and Responsibilities:

    The Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not intended to reflect all duties performed.

    • Oversee day-to-day operations of the Call Center.
    • Hire, promote, discipline, assign, award, or address the grievances of department members.
    • Work with the department to develop, establish, and enforce departmental and company policies and procedures.
    • Coach, mentor, and train team members.
    • Create and manage department training program.
    • Maintain accurate records and document all department activities and discussions.
    • Hold weekly meetings and regular one-on-one meetings with department members.
    • Assess service statistics and prepare detailed reports.
    • Plan for and manage the approved budget for your department.
    • Help implement new changes to stay current with evolving industry or technological trends.
    • Cross-coordinate Coordinate communications for customer hand-offs to other department inclusive of the offline department.
    • Performs other duties as required to support the business and evolving organization.


    Qualifications:

    • High school diploma or equivalent GED required. Bachelor's degree preferred.
    • Minimum of five (5) years of Call Center supervisory experience required.
    • People management experience required.
    • Proficiency with technology, especially computers, software applications, and phone systems.
    • Strong understanding of company products, policies, and services.
    • Ability to coach, train, and motivate employees and evaluate their performance.
    • Excellent problem solving and leadership skills.
    • High proficiency in MS Office products.
    • Analytical and problem-solving aptitude.
    • Ability to remain calm and courteous under pressure and navigate tense situations.


    Knowledge, Skills, and Abilities:

    • Ability to work independently and apply sound judgment and reasoning skills to a variety of situations.
    • Ability to multi-task and collaborate effectively with other personnel to meet deadlines.
    • Strong verbal and written communication, attention to detail, and organizational skills.
    • Ability to work within critical deadlines.
    • Ability to adjust to rapidly changing priorities and schedules.
    • Ability to provide excellent customer service.


    Work Authorization

    Applicants must be currently authorized to work in the US for any employer. Sponsorship is not available for this position.

    Physical Requirements

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking, or standing for prolonged periods of time; most of time is spent sitting in a comfortable position with frequent opportunity to move about. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

    Work Environment

    Work is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse, and multi-line telephone system. The work is primarily a modern office setting.

    At all times, Ziply Fiber must be your primary employer. Unless otherwise prohibited by law, employees may not hold outside employment nor be self-employed without obtaining approval in writing from Ziply Fiber. In holding outside employment or self-employment, employees should ensure that participation does not conflict with responsibilities to Ziply Fiber or its business interests.

    Diverse Workforce / EEO:

    Ziply Fiber is an equal opportunity employer. Ziply Fiber will consider all qualified candidates regardless of race, color, religion, national origin, gender, age, marital status, sexual orientation, veteran status, and the presence of a non-job-related handicap or disability or any other legally protected status.

    Ziply Fiber requires a pre-employment background check as conditions of employment. Ziply Fiber may require a pre-employment drug screening.

    Ziply Fiber is a drug free workplace.
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Call Center Dispatcher
  • Medstar Transportation
  • Yakima, WA FULL_TIME
  • LOOKING FOR A FULFILLING CAREER? GET HIRED IN 3 DAYS!Join Medstar Transportation as a CALL CENTER DISPATCHER!About Us: Medstar is an experienced local ADA Paratransit and Non-Emergency Medical Transpo...
  • 28 Days Ago
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Bilingual Call Center Agent
  • Columbia Valley Community Health
  • Wenatchee, WA FULL_TIME
  • Must apply directly on our website www.cvch.org Columbia Valley Community Health (CVCH) is growing! CVCH is a dynamic, progressive community health center with locations in Wenatchee, East Wenatchee, ...
  • 12 Days Ago
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Bilingual Call Center Agent I - $1,000 Sign on Bonus!
  • Employment Opportunities
  • Wenatchee, WA FULL_TIME
  • Come join our Team! We invite you to come grow with our dynamic healthcare organization providing medical, dental and behavioral health services for Chelan and Douglas counties! We offer a progressive...
  • Just Posted
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Travel Center Assistant Manager
  • Pilot Company
  • Ellensburg, WA FULL_TIME
  • Company DescriptionPilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. ...
  • 27 Days Ago
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Travel Center Assistant Manager
  • Pilot Flying J
  • Ellensburg, WA FULL_TIME
  • Company DescriptionPilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. ...
  • 13 Days Ago
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0 Call Center Manager jobs found in Peshastin, WA area

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Crew Member
  • Chipotle Mexican Grill
  • Wenatchee, WA
  • Crew Member (24010969) Description **CULTIVATE A BETTER WORLD** Food served fast does not have to be a typical fast-food...
  • 6/3/2024 12:00:00 AM
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Member Service Representative On Call
  • Planet Fitness Inc.
  • Wenatchee, WA
  • MEMBER SERVICES REPRESENTATIVE (On Call) Location: Wenatchee, WA Type: On call Job Summary The Member Services Represent...
  • 6/2/2024 12:00:00 AM
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Data Center Operations Intern
  • Another Source
  • Wenatchee, WA
  • At a glance: Sabey Data Centers is recruiting a Data Center Operations Intern to join their team in Wenatchee, WA . The ...
  • 6/2/2024 12:00:00 AM
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Commercial Construction Project Manager
  • HITT Contracting
  • Wenatchee, WA
  • Every day, our team members do amazing things in pursuit of our shared purpose to build trust with our clients, partners...
  • 6/2/2024 12:00:00 AM
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Receptionist - OB/GYN
  • Confluence Health
  • Wenatchee, WA
  • Salary Range: $16.28 - $26.12 Overview: Located in the heart of Washington, we enjoy open skies, snow-capped mountains, ...
  • 6/1/2024 12:00:00 AM
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Receptionist - Womens Health
  • Confluence Health
  • Wenatchee, WA
  • Salary Range: $16.28 - $26.12 Overview: Located in the heart of Washington, we enjoy open skies, snow-capped mountains, ...
  • 6/1/2024 12:00:00 AM
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Clinic Patient Access Specialist I
  • Confluence Health
  • Wenatchee, WA
  • Salary Range: $16.28 - $26.12 Overview: Located in the heart of Washington, we enjoy open skies, snow-capped mountains, ...
  • 6/1/2024 12:00:00 AM
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Commercial Sales Manager
  • AutoZone, Inc.
  • Wenatchee, WA
  • The Commercial Sales Manager is responsible for driving the commercial sales within their AutoZone location. The CSM dev...
  • 6/1/2024 12:00:00 AM
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About Peshastin, Washington

Peshastin is a small unincorporated community in Chelan County, Washington, United States. The community's roots are found in the "Peshastin Ditch" dug by pioneers beginning in 1889. This ditch was an important part of the overall irrigation system in the area, delivering water to the orchards on the slopes above Cashmere. The town was first platted in the early 1890s by two brothers, J. Q. Gilbert and A. C. Gilbert. It is also noted on an 1895 map of the area, indicating it was in existence by then. Today, Peshastin is still a small community with one elementary school and a library....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Call Center Manager jobs
$52,351 to $77,310
Peshastin, Washington area prices
were up 2.9% from a year ago
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What does a Call Center Manager do?

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Follow processes and operational policies in selecting methods and techniques for obtaining solutions.
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Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Contact Center.
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Call Center Manager in East Hartford, CT
Prepares and provides monthly, quarterly and/or annual reports along with accompanying statistical reports and other analyses as requested by the client and/or regional staff.
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Call Center Manager in Franklin, OH
Hold team members accountable to goals and policies.
June 02, 2022