Call Center Manager jobs in Raleigh, NC

Here at Call Pernell, Inc. we are currently hiring for a full-time Call Center Agent - Customer Service Associate to assist our customers with their HVAC (heating and air conditioning) systems in the Smithfield, NC area. Join us! This customer care position earns a competitive wage of $9.00 - $15.00/hour.

In addition to competitive pay and our generous culture, we offer our Call Center Agents - Customer Service Associates the following benefits:

• 50% company-paid health insurance
• Paid vacation after 1 year
• Paid holidays after 90 days
• Paid training

Please keep reading! If this position sounds good to you, fill out our initial mobile-friendly online application. We hope to meet you soon!

DAILY LIFE HERE

In this customer care position, you're the friendly face and the happy voice that welcomes our clients whenever they pop by or give us a phone call. You're the person that our clients rely on, which is why you're always so positive and helpful when you're in the office. You tackle each day by picking up incoming calls, dialing out to customers, and getting back to emails as quickly as possible.

You're a pro at handling all the questions our clients throw your way, and you're great at setting up appointments for them too. You keep all their records up-to-date and you make sure that all the paperwork is filed properly. Always ready to jump in and help out wherever needed, you keep our customers happy and the office running smoothly. And the best part is that you love chatting with all sorts of people and making sure they're totally satisfied with our service!

LEARN A LITTLE ABOUT CALL PERNELL, INC.

Located in Smithfield since 1977, Call Pernell, Inc. has been enhancing comfort, health, and safety in homes and businesses in Johnston, Wake, Wayne, and Wilson counties.

Our values are Good, Right, Fast, and Now.

We strive for our customers to see us as the establishment to call on when comfort and energy efficiency are needed. Our mission is to give physical and emotional comfort to the members of our community by providing solutions that overcome the dangers and aggravations related to climatic conditions. Our years of experience, solid reputation, and fair prices make working with us a no-brainer.

In order to maintain great relationships with our clients, we have to maintain great relationships with our employees. In addition to competitive pay and benefits, we offer a positive work culture and opportunities for career development.

Our Ideal Call Center Agent - Customer Service Associate would be:

• Attentive - accurately follows directions
• Friendly - maintains a warm and caring demeanor
• Excellent communicator - communicates clearly and has proper phone etiquette
• Analytical - ability to critically review information and solve problems
• Efficient - effectively prioritizes multiple tasks

If this sounds like you, keep reading!

WHAT WE NEED FOR A CALL CENTER AGENT - CUSTOMER SERVICE ASSOCIATE

This phone customer care position typically works Monday - Friday, 8:00 AM - 5:00 PM.

• 3 years of related experience
• Strong typing skills and proficiency with Microsoft Office Suite

If you meet the above requirements and have excellent phone skills, we need you. Apply today to join our customer care team as a Call Center Agent - Customer Service Associate!

Location: 27577