Call Center Manager jobs in Santa Fe, NM

The Center Store Manager is responsible for delivering strong outcomes that model integrity, build trust and align with the mission, vision, and values of our co-op.

This position oversees the operations of the center store to ensure excellent customer outcomes, effective team leadership, a positive and safe work environment, organized and efficient operations, a visually appealing space, and strong financial outcomes.

Have you got the right qualifications and skills for this job Find out below, and hit apply to be considered.

Specific areas of accountability include customer service, team leadership, food and staff safety, operations, purchasing and merchandising, and creating a welcoming and inclusive environment for staff and customers.

Who We're Looking For :

• Retail Experience : Experience in retail setting including perishable products inventory management.
• Team Leadership : Supervisory experience including hiring, training, development, performance management, and team building.
• Coaching : Experience coaching staff to positive outcomes.
• Customer Service : Experience providing prompt and respectful customer service, going "above and beyond" to delight customers.
• Safety : Demonstrated knowledge and track record of meeting food and staff safety standards and following best practices.
• Process Management : Experience working with others to design and implement processes and / or systems, process evaluation and improvement.
• Communication : Demonstrated ability to effectively communicate with customers and staff in a responsive and caring manner.
• Conflict Management : Demonstrated ability to resolve conflict respectfully, effectively, and fairly.

Can-Do-Attitude" : Demonstrates a positive, adaptable, and flexible attitude with a strong commitment to being a team player.

Basic Math : Ability to perform addition, subtraction, multiplication, and division.

Preferred Qualifications :

• Industry Knowledge : Experience with retail grocery, including buying for a grocery department.
• Financial Accounting : Demonstrated understanding of financial statements including P&L (sales, margin).
• Budgeting : Experience scheduling and managing labor.
• Computer Skills : Basic computer skills including ability to draft and upload documents, email, and navigate Excel spreadsheets.

Schedule : Shifts may vary, and can include day, evening, and holiday hours to meet department needs. Flexibility required.

Benefits : Our pay and benefits focus on meeting the financial, health, and wellness needs of our staff. They include :

• Excellent paid time off and paid volunteering.
• Low-cost health insurance premium options, dental and vision.
• Dress code that allows for inclusivity and creativity.

Physical and Working Requirements :

This position requires frequent standing as well as walking, kneeling, squatting, bending, reaching, stooping, pulling, fine motor manipulation, climbing (ladders), lifting of up to 50 lbs.

consistently / 60 lbs. occasionally, the ability to work on a point-of-sale system, move around our store and storage rooms and work in varying temperature conditions and spend long periods of time in a cooler.

Interested candidates : please include cover letter and resume with application.

Why Work with Us?

For many people, it's the opportunity to work for an inclusive, local, values driven business that provides healthy, delicious, and sustainable foods to their community;

it's also about people - the ability to work with a great team to create amazing customer experiences. Whatever your reason for joining us, know this, working with us makes a difference!

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Last updated : 2024-11-12