Call Center Manager jobs in Springfield, MA

Call Center Evening Manager

Responsibilities:

- Manage and oversee the daily operations of the call center
- Develop and implement strategies to improve call center performance and efficiency
- Set performance goals and targets for call center agents
- Monitor and evaluate agent performance, providing feedback and coaching as needed
- Ensure adherence to company policies and procedures
- Handle escalated customer complaints or issues
- Collaborate with other departments to resolve customer inquiries or concerns
- Conduct regular team meetings to communicate updates and changes
- Prepare reports on call center performance metrics

Skills:

- Strong leadership and management skills
- Excellent communication and interpersonal skills
- Ability to negotiate and resolve conflicts
- Knowledge of call center operations and best practices
- Proficient in using call center software and systems
- Analytical thinking and problem-solving abilities
- Ability to work under pressure and meet deadlines

We offer competitive compensation packages, including salary, benefits, and opportunities for career growth. If you are a motivated individual with a passion for sales and have the skills required for this position, we would love to hear from you.

Please submit your resume along with a cover letter detailing your relevant experience. Only qualified candidates will be contacted for an interview.

Job Type: Full-time

Pay: $50,000.00 - $70,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Monday to Friday
• Weekends as needed

Work Location: In person