Call Center Manager jobs in Tacoma, WA

Insight Pest Solutions is an independently owned and operated local pest control company in Federal Way, WA. Our mission is to create a better everyday life for our team and community by being the best Service Brand in the Northwest. Since opening in 2013, we have grown exponentially each year. We service thousands of customers all along the Puget Sound, as well as the Willamette Valley of Oregon. This success can be attributed to hiring the right people; people who are as excited about customer service as we are. Since we compete in a service driven industry, our business is all about the PEOPLE. We strongly believe that a work hard / play hard culture with integrity is the best win/win for the employees, customers, and company.

Job Description:

This is an In Office position.

Customer Care Representatives both receive incoming calls from and make outbound calls to customers. Using our customer management software, CSR handles all aspects of account management. This includes, but is not limited to, scheduling appointments, inputting payment information, and making sure the technician's routes are full, efficient, and manageable. Representatives also handle customer complaints by providing appropriate solutions and alternatives and anticipating possible obstacles that may arise. Because of the fast-paced environment, people that excel in this position will be eager team players who want to provide the best service possible.

Requirements:

Strong communication skills.

• We provide an essential service that protects homes, health, and the environment. When this service is planned and performed to a standard of excellence, everyone wins. Representatives are expected to communicate effectively with customers whilst maintaining a positive attitude.

Computer proficiency.

• We use management software to handle and record services and customer correspondence. Learning and excelling in the use of this system is expected and essential to ensure the smooth functioning of the company.

Dependability and adaptability.

• We rely on our employees to be here when they say they will and to consistently ensure customers are receiving the type of service they expect when doing business with us. Being able to adapt to various situations is also necessary for success. It is important to be able to multitask and manage time effectively as priorities change throughout the day.

Experience in a customer service call center is required.

• We experience a large volume of calls every day from customers trying to schedule a service, pay a bill, or express a concern. Being personable over the phone is an important part of creating and maintaining customer relationships.

Minimum of a high school degree.

*Spanish speaking is encouraged.

Perks:

10 PTO days accrue annually

Paid sick leave

Low deductible health insurance plans

Life insurance

Vision & Dental

Short term disability insurance

Company parties

Applying:

Any candidates that are considered for this position will be contacted by phone for a preliminary interview so please be sure to provide a good contact phone number.

Please note: If you are simply looking for a paycheck and have no desire to learn new skills or be an active, reliable contributor to a great organization, there is no need to apply. This will not be the right fit for you. Our company requires the best and brightest personalities to ensure that our customers know how important they are.

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Education:

• High school or equivalent (Required)

Work Location: In person