Call Center Operations Manager jobs in Petersburg, VA

First Call Environmental specializes in hazardous and non-hazardous spills, transportation incidents, marine oil spills, tank leakage, natural disaster response and virus decontamination.

Our Mission:

Our mission is to provide professional, dependable, honest, and efficient environmental services to our customers. We will remain customer centered, community oriented and responder inspired. Our vision, put into action through programs focusing on environmental stewardship and activities benefiting the public, will build value and make First Call Environmental a truly sustainable company. We are committed to excellence and positive community impact by delivering “The First Call Difference.”

Our Vision:

Our vision is to be the best “boots on the ground” Emergency Response and environmental remediation firm in the Mid-Atlantic region, with a focus on providing superior Emergency Response services for our customers.

Why work for First Call Environmental?

· Large Service Footprint

· Faster and Accurate Response Times

· Better Training

· Commitment to Health and Safety

· Competitive Wages

· Comprehensive Health Benefits for all Full-Time Employees, Paid for by First Call

· Paid Time Off

· Employee Assistance Program

· Opportunities for Growth and Upward Mobility

· Collaborative environment

· Family like Culture

Area Manager

Full-time, Free Benefit Option, Paid Training and Advancement, 401K with match, bonuses

Responsibilities and Duties

As the Area Manager, you will be responsible for assisting the regional manager with building and maintaining a winning team to respond 24/7. This includes hiring, managing and training the team members as needed. Additionally, as an emergency response company, you will be responsible for ensuring that we maintain an available team at all times. This ranges from supervisors to laborers. A successful area manager will be responsible for:

• Assisting in hiring and firing within the region.
• Maintaining availability of response team.
• Ensuring coverage is maintained at all times.
• Ensuring that the team is properly trained in all company policy and procedure.
• Ensuring that safety is the number one priority in all operations.
• Ensuring that response equipment is in a constant state of response readiness.
• Ensuring that all projects are properly managed safely, effectively and within the protocols of First Call Environmental.
• Providing strong leadership to your team.
• Manage team of people to support you area.

Qualifications and Skills

This position requires 40-hour OSHA HAZWOPER, OSHA 30 & Confined Space certification. First Call will provide this training as well.

Additionally, one or more of the following is required for consideration:

• 3 - 5 years of emergency services experience with at least 2 in a leadership capacity preferred, not required.
• Minimum of 3 years hazmat response experience preferred, not required.

Our requirements are:

• Valid driver's license with low/no points.
• Must be willing to work outside in adverse conditions
• This is a hand-on role that requires you to be in the field
• Lead and manage blue collar skilled workers
• Reliable transportation to and from designated job location.
• Excellent organizational skills.
• Strong leadership skills.
• Ability to work in adverse conditions.
• Ability to lift, carry and move up to 50 lbs.
• Ability to stand for extended periods.
• Ability to pass a per-employment criminal background check and drug screening.
• Ability to utilize electronic devices such as smart phone, tablet and computer.
• Ability to drive and safely operate heavy-duty pick-up truck with enclosed trailer.
• Ability to navigate based on GPS or printed map.
• Ability to complete assigned task quickly and efficiently.
• Ability to follow basic directions.
• Willingness to function in a leadership capacity as part of a team.
• Ability to effectively delegate to ensure the smooth functioning of the team.

Benefits

First Call offers a highly competitive compensation package including training, paid benefits and performance-based compensation along with your base salary.

Job Type: Full-time

Salary: $40,000 to $48,000 base salary with the ability to move up to $55,000 if you produce and perform

Bonus: Up to 20% of your base salary

Benefits: Fully Paid Health Benefit Option

Retirement: 401K with a match
'
Work Remotely

• No

Job Type: Full-time

Pay: $40,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance

Supplemental Pay:

• Bonus pay

Education:

• High school or equivalent (Required)

Experience:

• Environmental Response: 1 year (Preferred)

Language:

• English (Required)

License/Certification:

• Hazardous Waste Operations & Emergency Response Training (Preferred)
• Driver's License (Required)

Ability to Relocate:

• Petersburg, VA 23803: Relocate before starting work (Required)

Work Location: In person