Cash Management Service Supervisor supervises ongoing service of cash management programs for business banking clients. Assists in the development and implementation of custom plans to meet client's cash management requirements. Being a Cash Management Service Supervisor collaborates with service representatives, account management, and sales to provide technical support as needed. Makes recommendations on technical aspects of cash management service plan design. Additionally, Cash Management Service Supervisor may require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Cash Management Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Cash Management Service Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Description
The Cash Management Representative is responsible for providing operational and technical customer service support to the Bank’s current and potential business banking clients. This position offers customer support to resolve routine and/or difficult customer issues and inquiries via the phone and/or email.
Support activities are concentrated within the Bank’s Cash Management Platform, which includes ACH origination and Remote Deposit Capture. The Cash Management Representative is also responsible for new customer implementation and on-boarding, maintaining reporting tools for Cash Management Services and supporting general business banking operations.
Requirements
Additional Comments:
River City Bank is an Affirmative Action and Equal Opportunity Employer with a commitment to diversity. Individuals seeking employment at River City Bank are considered without regards to ancestry, age, color, physical or mental disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin, race, religion, sex, sexual orientation, protected veteran/military status or any other consideration made unlawful by federal, state or local laws. Note: River City Bank does not sponsor applicants for work visas.
For CA residents please read the Notice at Collection - California before applying.
Work from Home:
Please note, this position is work from home flexible, however, not fully remote. Note: Applicant should anticipate working from home and/or from our Corporate Headquarters located in Sacramento, CA.
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