Position Summary:
Develop, maintain and coordinate marketing operations including but not limited to advertising, promotions, special events, budgets and rewards club.
Essential Duties and Responsibilities:
- Work closely with Marketing Director to create and maintain a project production schedule.
- Prepare and distribute information to agencies for printing signs, coupons, banners, flyers, and other marketing tools.
- Develop working relationships with radio and print agencies to help purchase advertising time and space. Interfaces with advertising and/or other agencies to meet deadlines for radio, newsprint, and television advertisements.
- Write and send press releases to media. Proof print media prior to distribution.
- Oversee and assist with social media, when needed.
- Maintain a relationship with direct mail printers and monitors all direct mail to ensure it is dropped as scheduled.
- Maintain and distribute property collateral.
- Oversee, manage, and coordinate promotions and special events with Resort Club and other affected departments.
- Write, submit, and follow up on approvals for all NRGC submitted rules, when needed.
- Assist in creating Player Development special events. Assists with events, programs, and parties.
- Prepare purchase orders for all marketing projects and events based on budget.
- Place all orders for marketing projects, office supplies, and special events.
- Help develop and coordinate direct mail and newsletter (weekly inserts and employee newsletter) pieces.
- Resolve customer complaints and issues via letter, phone calls, email, and/or personal meetings.
- Maintain and disperse donations and sponsorships to various business and organizations.
- Provide exceptional guest service for all external and internal customers.
- Responsible for the operation of the Marketing department, successful performance of employees, and a favorable guest experience.
- Responsible for effectively managing, delegating duties, and the performance and development of department staff; inclusive of interviewing, hiring, training, evaluating, coaching, and termination of staff.
- Manage expenses based on budgeted guidelines and business volumes to include payroll and staffing levels.
- Perform all functions of personnel within span of control, as needed.
- Must maintain reasonable accessibility by phone for business purposes.
- Assure an environment which emphasizes cooperation, communication, and teamwork with all departments.
- Support compliance with all internal procedures and regulatory requirements, including those associated with underage and intoxicated guests.
- Support current law and policy to provide a work environment free from illegal and discriminatory behavior.
- Promote and ensure the safety and security of all guests and employees.
- Complete job duties with minimal supervision, maintain acceptable attendance, and use appropriate judgment and
Knowledge/Skills/Experience
- Ability to extract and analyze data to formulate successful solutions to improve business operations.
- Has the resiliency to deal with difficult guests in all types of business conditions and the ability to work effectively and courteously with fellow employees.
- Ability to maintain strict confidentiality including, but not limited to, employee data, player activity, claim activity, financial data, marketing plans, and policies.
- Ability to effectively utilize conflict-resolution techniques.
- Ability to analyze and interpret departmental needs and results.
- Ability to solve complex problems and maintain mental concentration for significant periods of time.
- Ability to perform assigned duties under frequent time pressures and in an interruptive environment.
- Ability to use telephone, copy/fax machine, computer, Microsoft Office, hand-held radio, and any department-specific equipment, tools, and computer software.
- Ability to perform a broad variety of tasks and deadlines with an irregular work schedule.
- Ability to communicate effectively with guests and all levels of employees in both oral and written form.
- Ability to work in casino and office environment with excessive noise levels, bright lights, and smoke environment.
- Knowledge of all facilities and promotional events available to guests on property.
Certificates, Licenses, Registrations:
- Must hold a valid gaming license in accordance with the Nebraska Racing and Gaming Commission regulations.
- Must complete all company-required training within designated time frames.
- Must obtain direct deposit within one week of start date.
Keywords: casino, marketing, manager, customer service, strategic marketing
Job Type: Full-time
Pay: From $50,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- Day shift
- Evening shift
- Holidays
- Night shift
- Weekends as needed
Supplemental pay types:
Education:
Experience:
- Marketing: 2 years (Required)
Work Location: In person