Change Management Analyst jobs in Houston, TX

POSITION SUMMARY:

The Lead Analyst OCM (“Analyst”) is responsible for creating and implementing communication plans supporting technology driven change management activities which include projects and operational efforts. The Analyst provides communication, execution, coaching, and training around change management, leveraging best practices and standard methodologies. The Analyst will work to build and maintain effective relationships with support and project teams within the Technology organization and a wide variety of business areas. The Analyst is committed to customer and employee satisfaction, maximizing the adoption of new business processes, systems and technologies.

JOB FUNCTIONS AND RESPONSIBILITES:

• Bachelor's degree or equivalent combination of education, training, and experience
• 8 years of experience with business communications, stakeholder assessments and project execution support with hands-on expertise in navigating through complex and cross-functional organizations
• Specific focus on building, delivering, and maintaining change management efforts impacting people, process and technology
• Strong OCM methodology background
• Confident in a fast-paced work environment; ability to multi-task
• Experience actively implementing OCM methods and measuring their effectiveness to course correct
• Proven experience providing change management solutions in support of process/technology projects and/or other transformational initiatives
• Outstanding communications skills and the ability to leverage multiple means of communication to effect change
• CCMP, Prosci or similar certification is preferred

• Experience presenting technical concepts, diagrams, solutions, and other technical assets to non-technical individuals
• Ability to work with employees and external resources while conveying a positive, service-oriented attitude
• Excellent facilitation, interpersonal skills, consensus building skills, and effective decision making
• Ability to identify opportunities for improvement, and to prioritize own work and meet deadlines
• Recognize and resolve ambiguous and conflicting objectives
• Familiarity with ITIL concepts and the ability to follow problem, change, and incident management processes and procedures
• Willingness to travel to company locations (up to 10%)
• Regular and reliable attendance