Chemical Dependency Counselor jobs in Yakima, WA

Pace International - Customer Service 

Pace International LLC (Pace) collaborates with growers, packers, and agricultural organizations around the world to develop innovative sustainable solutions that enhance, protect, and preserve freshness, safety, and quality of horticultural crops. With a strong footprint across the Americas and a distribution network across main agricultural regions in the world, Pace is the leading provider of sustainable postharvest products, technologies and technical services that protect freshness of horticultural crops, while maximizing efficiencies in packing operations. Pace is a wholly owned subsidiary of biorational crop protection company Valent BioSciences LLC, a Sumitomo Chemical Company.

General Description:

Responsibilities include: Fulfilling customer orders by taking orders via fax, email or phone; entering the order into the system; researching location of the product by checking the system or working with planners; arranging the movement of product from outside warehouses to customers; preparing invoices; work with sales reps, customers, regarding inaccuracies, and pricing errors; participating in limited or special product sales programs; and handling receptionist duties.

Principal Responsibilities: 

Customer Service

• Interact with internal & external customers.
• Accuracy in processing orders, quotes, returns, and credits. 
• Be able to work in the office Monday – Friday 7:00 AM to 4:00 PM
• Process delivery tickets and per carton reports. 
• Work with accounting and sales on rebate programs.
• Train fog/freshvue temporary employees on order entry and processing in SAP and dispatch 
• Maintain customer files. 
• Issue and track return authorization numbers for product returns.
• Enter warehouse transfers.
• Ability to problem solve.
• Ability to upload and manage customer price sheet as supplied by sales and marketing.
• Be able to pull data from the fog/freshvue dispatch system
• File daily invoicing
• Provide data to finance when requested. 
• Select best warehouse shipping location to save freight and meet customer demand.
• Coordinate shipments with AFS and other freight brokers as needed
• Backup for import/export specialist on shipments
• Review monthly consignment reports against billed sales to ensure accurate billing.
• Calculate month end sales accruals for finance. 
• Backup for Visalia invoicing as needed. 
• Participate in cycle counts and annual physical inventory as instructed. 
• Other duties as assigned. 

Receptionist Duties:

• Greet employees, vendors, etc. in front lobby.
• Manage and address visitors at main gate entry via cell phone. 

PHYSICAL REQUIREMENTS:

• Able to lift 25 lbs.
• Able to sit for long periods.
• Able to stand and walk for long periods of time
• Able to bend and move packages.

TYPICAL EXPERIENCE/EDUCATION GUIDELINES:

• AA Degree preferred or equivalent, with 2 – 5 years of related experience.
• Two to five years customer service or related experience; order entry experience along with shipping/receiving/inventory experience.
• International export experience a plus
• Good command of general computer applications, i.e. word processing, spreadsheet, and basic math knowledge including SAP 
• Excellent listening skills along with oral and writing skills; attention to detail.
• Able to manage multiple priority tasks and strong organizational skills.
• Spanish speaking a plus. 
• Lean process improvement experience preferred. 

JOB DETAILS:

• Hourly range: $22.00 - $25.00, profit sharing potential 
• Type: Full-time
• Schedule: generally, M-F
• Benefits: 
  1. Medical, Dental, Vision and Prescription coverage
     • Healthcare, Limited Purpose and Dependent Care FSA available
     • HSA/HRA options available including employer contributions
  2. 401(k) (pretax), Roth (post-tax) and Catch-Up retirement options available first month after hire
  3. Discretionary Profit Sharing available first quarter after hire
  4. 100% immediate vesting in all retirement plan contributions made on your behalf
  5. Company paid basic life insurance; 2x annual base salary up to $500k
  6. Company paid basic AD&D insurance; 2x annual base salary up to $500k
  7. Access to a variety of employee paid supplemental life insurance products
  8. Company paid Short and Long-term disability coverage
  9. Paid vacation, holidays and community volunteer time
  10. Paid sick pay – 160 hours per year
  11. Paid bereavement, baby bonding and other life event leaves of absence
  12. Tuition reimbursement opportunities
  13. Spirit of Valent recognition and reward opportunities
  14. Referral Bonus opportunities
  15. Employee Assistance Program
  16. Access to a health advocate
  17. Reduced cost legal, LifeLock Identity Protection and Long-term care products
  18. Matching gifts program

Pace International is an equal opportunity employer that is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees that drive curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. All are welcome to apply!