Chief Patient Experience Officer jobs in Colchester, VT

PC is seeking a Chief Operating Officer (COO) to help develop and execute operational strategies that drive business performance and growth. This position is a key executive leadership role responsible for overseeing and managing the day-to-day operations and providing strategic direction to the company, while partnering with the CEO and executive team. The right candidate will have a bachelor's degree in engineering, business administration, operations management, or a related field; MBA or advanced degree preferred. Additionally, candidates should have proven success in senior leadership roles, with 15- 20 years of experience in construction operations management, and five years serving as the senior leader of a $250M construction business. Strong leadership abilities, strategic thinking, and operational expertise to drive business performance and growth are critical. Familiarity and experience with an employee-owned company and an ESOP a plus.

Overall, the impact of a COO within an organization is multifaceted, touching on various aspects of operations, strategy, risk management, collaboration, leadership development, and customer satisfaction. This role is instrumental in driving the organization's success and ensuring its long-term sustainability.

This position may be headquartered in South Burlington, Vermont, Charlotte, North Carolina or Atlanta, Georgia, with the expectation that travel will be required to facilitate in-person time in our various regions.

Key Responsibilities:

• Incorporate and guide the company core values of people first, take ownership, deliver excellence, and smart growth into clear, actionable, tangible plans and initiatives.
• Develop and implement operational strategies to achieve the company's goals and objectives, with a focus on profitability and superb execution.
• Translate strategy into actionable steps for growth, implementing organization-wide goal setting, and annual operations planning.
• Assess and execute the company’s strategic plan, along with the leadership and management team, by taking a lead role in building and enhancing the company’s regional office approach.
• Expand the buildings and facilities business to the Southern Division.
• Assess, enhance, and increase self-perform operations.
• Allocate resources, such as personnel, finances, and equipment, to different departments, regions, and projects to optimize efficiency and productivity.
• Drive process improvement and implement changes to streamline operations and reduce costs. Lead companywide customer service initiatives, continuous improvement projects, profit enhancement opportunities and similar programs.
• Leverage technology to advance Operations and drive efficiency.
• Provide leadership and guidance to Divisional leaders and operational teams to ensure alignment with company goals and objectives.
• Determine, along with CEO input, implement, and monitor key performance indicators (KPIs) and operational metrics to track the performance of the company and identify areas for improvement.
• Assess operational risks and develop strategies to mitigate them, ensuring business continuity and resilience. Must possess a high proficiency of construction delivery methods and contractual risk.
• Collaborate with other executives, such as the CEO and CFO, to develop and execute overall business strategies.
• Ensure, model, and lead clear communication and coordination between different departments and teams to facilitate smooth operations.
• Proactively provide safety leadership and lead the Corporate Director of Safety in achieving best in class safety results.
• Actively participate in business development efforts, maintain relationships with industry associations, key clients, design partners and subcontractors.
• Model and lead our people first culture, prioritizing mentoring, employee development, and promote a positive, inclusive culture.
• Monitor and evaluate Senior Vice Presidents of Operations, Vice Presidents, Construction Executives, and Corporate Director of Safety.
• Develop direct reports by evaluating performance and creating growth opportunities consistent with learning plans.

100% EMPLOYEE OWNED

PC Construction is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. We recognize that diversity and inclusion are a driving force in the success of our company.

About PC Construction: PC offers general contracting, construction management and design-build services to private and public clients across the country. The company manages projects along the eastern seaboard of the United States from its headquarters in Vermont and a network of locations in Florida, Georgia, Maine, Maryland, New Hampshire, New York and North Carolina. A construction industry leader for over 60 years, PC Construction is guided to success by its team of dedicated employee-owners.