Chief Patient Experience Officer jobs in Fort Wayne, IN

Description

Background:

Seeking an executive-level leader to join a strong team of professionals. The YWCA is an organization with a powerful nationwide mission and long-standing relationships with supporters. The work we do is meaningful and necessary and our supporters recognize the crucial role we play in the community. The YWCA is seeking a member of our team that will continue to cultivate existing relationships and help promote our story to those that are not aware. Our mission is strong with a record of being of great support for those who need us in a time of crisis. We have an extraordinary record of success at matching supporters with the needs of the people we serve. 

Purpose:  

Our Chief Development Officer will plan, direct and coordinate all aspects of agency resource development and promotion, including, but not limited to: cultivating relationships with supporters, directing major fundraising activities, oversight of grant writing, oversight of internal and external communications and special projects for consistency and overall effectiveness. We need you to help us take our agency to a higher level of connection with the community. 

Essential Duties: 

Development & Fundraising Events 

• Strategically and intentionally engage both individual and institutional supporters; identify, cultivate, solicit, and steward potential and current donors.
• Increase annual retention of donors, number of donors and amount of individual gifts, including annual fund, special and major gift campaigns.
• Plan and implement a program to develop planned giving among existing supporters. 
• Prepare the  annual development plan; including strategies, tactics and measurements to meet organizational objectives, as well as budgets to support their implementation. 
• Collect and analyze donor activity and trends to evaluate development program effectiveness.
• Promote a culture of philanthropy throughout staff, board and volunteers, which emphasizes and practices the highest standards of professional ethics and donor stewardship.
• Oversee grant administration team efforts including researching, writing, and reporting.
• Lead support for all agency fundraising events; including our annual Circle and Race Against Racism 5K fundraisers.
• Work closely with department leads and program staff to identify needs and ensure resources for all areas.

Marketing & Communications

• Ensure accurate, clear, detailed and complete communications, including gift recognition.
• Review all internal and external published communications; including monthly newsletters, blog posts, and social media themes.
• Serve as a liaison for committee work of the Board's Development & Marketing Committee. 
• Assist with special events including: program related awareness, volunteer recruitment and board events.
• Ensure that all key supporter information is tracked in donor our database capturing details in order to utilize for relationship building.
• Oversee receiving and tracking of all in-kind donations.

Leadership and Supervision 

• Supervise program specific staff as outlined in the organizational chart.
• Coordinate with human resources on all employment issues.
• Conduct interviews for hiring staff.
• Assess and evaluate employees.
• Oversee volunteer and community engagement activities.
• Attend and present at all YWCA NEIN Board meetings (6 per year). 
• Prioritize  building a culture of active support for staff and clients.
• Serve as a member of the Leadership Team. 
• Represent the YWCA in the community with other service providers, businesses, government, and/or stakeholders. 
• Contribute to YWCA fund development efforts for support of all programs and the overall Association.
• Other duties as assigned to meet organizational goals.

Requirements

Education:

• Bachelor’s Degree in Business, Nonprofit Management, Philanthropic Studies, Communications, Marketing, or related major; or a combination of education and experience.

Knowledge and Experience:

• 7-10 years of related experience preferred; development, marketing, sales.
• Strong relationship building skills with ability to communicate in a professional manner with a wide range of people. 
• Ability to exercise independent judgment and discretion when handling potentially confidential or sensitive manners.
• Strong time management skills; ability to take initiative to solve problems and work with minimum supervision.
• Strong skills in writing, planning, organizing, and evaluation of written/oral communications.
• Detail-oriented, accurate, organized, with ability to work under pressure and shift priorities in response to changing needs.
• Comfortable in handling a multitude of projects with overlapping deadlines.
• Continuously work as a team member and willingness to work with other teams, including professional work attitude/mannerisms.
• Must comply with the organization's policy of automobile insurance: must have a valid driver’s license and personal automobile insurance coverage. 
• Proficient in Google Workspace and Microsoft Office platforms.
• Experience with utilizing a contact management software database. 

Expectations of every YWCA Staff Member: 

• Uphold and promote the YWCA Mission. 
• Maintain compliance with state standards.
• Adhere to established policies and procedures.
• Contribute to fund development efforts for support of all programs and the overall Association. 
• Provide support to other departments and staff.

The statements within this job description are intended to describe the general nature and level of work being performed by employees assigned to this position.  They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel in this position.